5 Tips for More Effective Meetings

5 Tips for More Effective Meetings Meetings: people seem to love them or hate them. Some see meetings as a time waster, while others thrive on the collaborative energy that comes from regular check-ins or stand-ups. Whatever the emotions that seeing a meeting on the calendar causes, meetings are an essential tool for an effective, successful team. Crafting effective meetings takes a little time and planning, but it yields great results. Here are 5 tips for more effective meetings that will boost your team’s communication and success. 1. Craft a clear and inspiring agenda. Before calling a meeting, establish the agenda. What are the meeting objectives?  These days, more than ever, we should remember to include a more personal goal. On top of “taking care of business”, we need to ask people how they are doing, show that we care and offer our support when needed. 2. Make sure a team meeting is the best approach. While meetings can resolve complex issues quickly, they also interrupt the workflow of the team. Before you schedule a meeting, ask yourself some basic questions. Is the issue best addressed in a team setting or one on one? Which people need to participate? We can inform the others after the meeting. Could the issue effectively be addressed via email or chat or via another medium? Don’t just have meetings out of habit. Meetings are time and energy consuming, and effective meetings should always add value to each person participating. 3. Inform the team of the meeting agenda ahead of time. Send a quick note to the team inviting them to the meeting and giving them an idea of the issues to be addressed. This gives team members a chance to think of questions or gather any relevant information before the meeting begins. 4. Make sure everyone is adding value and actively participating. It’s tempting to have a meeting to update people and share information, but that could be done in an email, right? In order to get the most out of a meeting, make sure it’s an opportunity for brainstorming and getting people’s ideas and input. 5. Send a follow-up reminder after the meeting. After the meeting ends, but while it’s still fresh in everyone’s minds, send a quick note to the team thanking them for their input and listing the highlights of the meeting. This list should include any questions that were raised that require follow-up and any tasks that were assigned to team members. Communicating these points to the team helps keep everyone on track and ensures that tasks get completed. Thanking the team also reinforces the value each member brings and offers much-needed appreciation. We all need that extra boost from time to time! Ingrid Kelada Owner of KCC Positive Business Psychology & Happiness Expert Join Us for a FREE Event March 23rd - How to Stay Connected While Working Apart Join us for a KCC Coffee Chat! This coffee chat will be an interactive presentation in which three of our team [...]

By |2021-05-19T16:21:11-04:00March 8th, 2021|Leadership Tips|Comments Off on 5 Tips for More Effective Meetings
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The Difference Between A Boss and a Leader – 3 Tips!

The Difference Between a Boss and a Leader - 3 Tips! Every leader is a boss, but not every boss is a leader. What’s the difference between a boss and a leader? It all comes down to how you do it. A boss is in charge because of his or her position and title. He may be the company owner, or a senior level manager. Usually, a boss has years of experience and familiarity with the job, which are great assets to bring to a job. What truly determines the success of the team working with him or her, though, is not how much they know about the tasks to be done, but how they lead the people on their team. A leader learns the tasks and familiarizes himself with the process, but the secret he knows that sets him apart and makes him successful is that he sees his team as the most valuable resource in his workflow. Here are 3 ways a leader inspires his team and earns the respect that distinguishes him as a leader and a boss. 1. Focus on Solutions. A leader inspires the people he works with. When they face a problem, the leader focuses his team members on fixing the problem, not on fixing blame. 2. Use Your Team’s Talents. A leader recognizes the gifts and talents of his team members and assigns them tasks based on those strengths whenever possible. When a team member brings forward a suggestion, a leader listens with an open mind. 3. Invest in Their Development. A good leader mentors and trains the people he works with, coaching others every chance he gets. This not only strengthens the team as a whole, but strengthens the whole company. Being a leader is a deliberate choice, and it’s one that impacts the entire team in a positive way. People work longer for a person that they trust and respect, and ultimately everyone wins as good leadership means the team is more happy, productive and successful. Tools to Help You Build Your Leadership Skills Looking for ways to grade your current leadership ability and target growth based on your potential? I recommend the DISC (What’s Your Color?) Leadership Report. This test takes about ten minutes and identifies your leadership strengths as well as potential that’s not being leveraged and opportunities for growth. The step-by-step results show leaders exactly what to do—and stop doing—to unleash their team’s potential and maximize personal effectiveness.   Ingrid Kelada Owner of KCC Positive Business Psychology & Happiness Expert

By |2020-11-30T14:01:23-04:00November 18th, 2020|Leadership Tips|Comments Off on The Difference Between A Boss and a Leader – 3 Tips!
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5 Ideas to Create an Atmosphere of Employee Appreciation in Your Team

Benefits of Employee Appreciation We all crave appreciation, even when we already know we’ve done a job well. When is the last time a coworker or boss showed appreciation for what you do? Do you remember how it made you feel? In the 1940s, Lawrence Lindahl conducted a study on employee motivation. The results may surprise you. During the study, supervisors and their employees were asked, “What motivates an employee?” The number one answer was “appreciation for a job well done.” This is pretty amazing for a number of reasons. One is that appreciation is free! Motivating an employee doesn’t always need to come from bonuses or pay increases. Simply noticing a good job and offering praise can be a huge motivator. You might be thinking that our culture and workplace culture may have changed since the 1940s. It was a long time ago, that’s true. But these study results have been replicated in multiple studies since then. Time and time again, employees have made it clear that hearing a leader show appreciation makes a huge difference in morale and happiness at work. Here are the 5 Ideas to Create an Atmosphere of Employee Appreciation Be an Appreciation Role Model. Compliment a team member in front of others. This both boosts the morale of the employee you’re complimenting and communicates to others that showing appreciation is something they can do, too. Give Regular Coaching Feedback. Be a coach and let people know that you want to help them perform and succeed. Try making suggestions, instead of criticizing. We all prefer recommendations instead of people told what we should and shouldn’t do! Give Immediate Praise on a Job Well Done. The closer the reward happens to the behavior that triggered it, the more powerful the association between the good behavior and the reward will be. Make sure to show appreciation as soon as possible so that an employee connects those positive feelings with the job they did well. This will increase their motivation even more. On the spot positive feedback is the trend now! Forget about waiting for annual review. Remember to “catch them doing something right” as recommended in the classic must read: The One Minute Manager. Send a Thank You Message When You Notice Someone Doing a Good Job. Having an encouraging message, note or email gives your team member a tangible reminder of your appreciation they can revisit again later. Make appreciation part of your daily routine. Set aside a few minutes each day show appreciation…whether it’s to jot a quick note or to simply connect with an employee or team member who’s doing a great job. Appreciation Doesn’t Need Bells and Whistles The most effective kind of appreciation is sincere and unstructured. Resist the temptation to create some sort of complicated employee appreciation program or tie words of appreciation with other incentives, like bonus programs. Those other ways of saying thank you are great for other purposes, but if you want your employees to receive the best [...]

By |2020-05-03T16:54:46-04:00March 11th, 2020|Leadership Tips|Comments Off on 5 Ideas to Create an Atmosphere of Employee Appreciation in Your Team
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The Link Between Curiosity and Leadership

“The important thing is not to stop questioning. Curiosity has its own reason for existence.” – Albert Einstein Think about children for a minute. They’re naturally curious, imaginative, and always learning, always looking for new experiences and information. They know what they want, and they chase after it wholeheartedly. Does you hear your childhood self in this description at all? There are a lot of good things about “being an adult: the knowledge and experience we gained, knowing what we want and don’t want, the discipline to stick through a task even when we don’t feel like finishing it. Those are things kids aren’t so good at doing. But what about the benefits we’ve lost? Where did that natural curiosity and that vivid eagerness go? Many motivational experts like to say that leaders are made, not born. I believe we are all natural born leaders, but some of us have been deprogrammed along the way. As children, we were natural leaders - curious and humble, always hungry and thirsty for knowledge, with an incredibly vivid imagination; and we often had the ability to motivate, inspire, and influence everyone around us to help us in accomplishing our mission. So why is this so difficult to do as adults? What happened? No, Don’t, Can’t As children, we heard the words, no, don’t, and can’t over and over again. We had to sit silently in classes at school, listening while a teacher lectured on math, history, and grammar. Boundaries are a great thing for kids, and education is important. But they don’t foster curiosity or inspire us to ask hard questions or to seek information beyond what we’re given, and those things are an essential part of a great leader. Recapture Childhood Curiosity To be a great leader, one of the things we need to do is unharness that curiosity we had as a kid. We need to give ourselves permission to ask questions, to not only think outside the box, but also to ask questions without easy answers. Give yourself permission to not know the answers. Ask for help. Consult the experts. Educate yourself. Seek new knowledge and information and give your team permission to do the same. Your openness and willingness to be wrong or to learn new things will give them confidence and inspire them to do the same. No one likes working for someone who thinks they know everything and are right all the time. So unleash your inner child. Tune out your fears and tune into your curiosity. Embrace the journey toward greater knowledge. Let it transform your leadership capabilities. Tools for Success If you’re interested in learning more about how to maximize your leadership impact, you need to try our leadership assessment and development tool, the DISC (What’s Your Color?) Leadership Assessment. Take the test today and get your personalized report detailing your leadership strengths and weaknesses as well as exercises and development plans to help you gain the greatest increase in leadership performance.   Ingrid Kelada [...]

By |2019-11-18T16:32:27-04:00November 5th, 2019|Leadership Tips, Personality Tests|Comments Off on The Link Between Curiosity and Leadership
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4 Ways to Make Your Management Skills More Effective

A good leader provides constant motivation to his/her team to help them maintain excellence and quality in results. A good leader always looks for ways to improve efficiency and quality, especially if this can be done by simplifying processes or without increasing an employee’s workload. Here are some skills you can sharpen to boost your leadership skills and help your team be more effective and increase results. 1-Wander Around Do you remember M.B.W.A. aka Management By Wandering Around? It’s still the best, even if it’s a “virtual MBWA”. Observation often gets neglected due the demands on a leader’s time and schedule. Find ways to schedule regular visits to your team’s work environment into your calendar. If your office is nearby, try blocking out a few minutes before or after lunch to walk through and check on your team. If you’re far away from your team, stay connected and use technology like video calls. Also, when possible travel to their location and spend time working with them on a regular basis. When you visit, notice workflow and ask questions. Is everything going okay? Does everyone understand what they’re working on? If not, who is the best person to assist them? Observing employees work procedures and the work flow is foundational to implementing adjustments and improving results.  To have credibility, a leader must be seen and trusted to be up to date with what is happening in the work place. 2-Feedback and Praise Fair monitoring helps keep the ship on course and gives employees confidence when expectations are clear. Give feedback regularly, especially when things are going well. It’s easy to fall into the trap of only confronting an employee when there’s a problem. Regular praise and feedback help raise employee morale. Everyone likes to feel appreciated. Do your best to provide quick individual assessments on a regular basis. Think of the time and energy you spend on feedback as a direct investment in your team. Set goals with your team and any leaders who work with you. Make sure everyone understands the role they play in reaching those goals. 3-Demonstrate Working Knowledge and Expertise Have you ever seen the show Undercover Boss? One common theme that runs through each episode is the way the leaders have become detached from the actual workings of their businesses. They may have lost touch with how difficult the job can be or may have inadvertently implemented policies or procedures which actually make the average worker’s job harder while not providing adequate compensation for the changes. Good leaders stay connected to their workers. If you do not possess the expertise and knowledge needed for tasks employees regularly complete, consult them regularly and LISTEN. This is important in order to maintain an accurate and informed overall picture of the business. 4-Ability to Anticipate To keep on the cutting edge in business, it’s vital to be open and curious about upcoming trends. While managing the present to ensure ongoing excellence, a good leader also looks towards the future. [...]

By |2021-08-21T15:46:05-04:00August 26th, 2019|Leadership Tips|Comments Off on 4 Ways to Make Your Management Skills More Effective
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3 Common Performance Management Mistakes

Good Management is Key According to Gallup, a US firm specializing in management research, in a survey of more than one million Americans, "people quit their bosses, not the organization." The effect of mismanagement is widely felt. Gallup also determined that poorly managed teams are on average 50% less productive and 44% less profitable than well-managed teams. As an organizational psychologist, I can confirm that an apparent lack of commitment from employees is often the result of the absence of effective leadership from their boss or bosses! The following are 3 common mistakes that I have often observed in my practice and tips that could help you improve your performance management skills. 1 - Waiting until the end of the project or the year to give feedback We often wait before giving feedback for several reasons: lack of time, we do not want to disrupt, derail or demotivate people; it is unpleasant, etc. But without a concrete way to measure performance, and without feedback, one cannot improve. My advice: Think of "just in time". Feedback must be given quickly to be useful and have the desired impact. Especially with the new generations fueled by instant communications, I recommend using the "48-hour" principle: you have a window of two days after an event to find time to share your observations. 2 - Too much recognition can play tricks on you Managers sometimes ask me if it is really necessary to praise someone for doing a job they are paid to do. Conversely, I am also asked if too much positive feedback could make the employee arrogant or less diligent at their job. However, one of the most frequent complaints at work is the lack of recognition. My advice: There is very little risk associated with frequently highlighting our appreciation. Giving positive feedback remains, in my opinion, a simple and free way to value the members of our team while directly impacting their performance. Remember that positive reinforcement increases desired behaviors and attitudes. 3 – Getting too close to employees Traditionally, managers were recommended to maintain a "professional distance" with employees. Things have changed. In March 2015, Forbes magazine cites several studies that show that friendships at work have several positive effects. My advice: we want to work with people we love. We work harder for a boss who shows interest in us, and not strictly on a professional level. I suggest you review your position and consider the different forms of friendships. Redefine your definition of a "professional friendship." Closer interpersonal contact with people generates commitment usually followed by positive results! Improve Your Performance Management by Understanding Your Team Looking for ways to improve the effectiveness of your team? This Team-Building Assessment Tool is specifically geared for improving team synergy. Learn ways to more effectively manage your team members based on their personality and natural strengths and weaknesses. Improving the effectiveness of your team makes your business more successful. It's an investment worth making. Order your test today. Ingrid Kelada Business Psychologist/Happiness Expert [...]

By |2020-08-02T13:13:32-04:00April 30th, 2019|Leadership Tips, Personality Tests|Comments Off on 3 Common Performance Management Mistakes
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Leadership Tools: 4 Steps to Handle Difficult Relationships

We've all experienced them. We can't get along with everyone, right? Difficult relationships can be stressful, frustrating and exhausting. But it doesn't have to be that way. Unfortunately, there's really no way to run a business or be a leader or work with people without encountering some difficult relationships. With a few simple tools, though, you can learn to minimize the roller coaster ride dealing with these challenges. You can learn to manage your own reactions in ways that put people at ease and diffuse frustrating situations rather than allowing them to escalate into bigger problems. Here are 4 steps which will help you handle these challenging situations in your professional life. Realize You're On the Same Team. Whether the person you are having issues with is a customer, coworker, peer, or friend, recognize that the issue is the problem, not the person. You can't control another person's reaction or perception of the situation, but you can definitely control yours. Take a deep breath and change your focus: be on the same "team" with the person. Try to understand their point of view. Tackle the problem with them, not because of them. Focus on the Issue. Some people may have difficulty communicating or express themselves in a way you would like them to. Instead of reacting to the way a person delivers information, try to focus on the information itself. What is the actual problem? Try using reflective listening, and restate the problem back to the person. "What I hear you saying is, you're upset about this..." or "It sounds like you're bothered by what happened when...". Validate the Person's Feelings. You may not agree with someone, but empathy will go a long way toward mending a breach between business and customer or leader and team member. Take time to really listen to the complaint the person is sharing with you. Don't interrupt. Be conscious of your body language-- make sure your shoulders are open, arms not crossed, your body and face toward the person. Make eye contact. Nod to show you are paying attention and understand what's being said. Say something like, "I'm sorry this experience has made you feel frustrated." Let the person know that their feelings matter. You don't have to agree with the way they behaved or the solution they're asking for. Simply acknowledge how they're feeling. Shift the Conversation Toward the Outcome. Once you've listened and validated the person's feelings, you can begin to shift the conversation away from the problem and focus on the solution. Do this gently but firmly. Sometimes people get stuck in a loop, restating and restating the problem and exacerbating all the negative emotions associated with it. Draw them toward the solution with statements like, "I can tell this is really bothering you. Let's talk about what we can do to solve the issue." Sometimes the person wants an impossible solution which you're not able to provide. What you can do instead is focus on one actionable part of the [...]

By |2020-08-02T13:52:34-04:00March 31st, 2019|Leadership Tips|Comments Off on Leadership Tools: 4 Steps to Handle Difficult Relationships
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Leadership Skills: Motivate for Success

Great Leaders Create Great Leaders We’ve all faced the temptation as leaders to simply direct people by letting them know what we need done. Sometimes it feels like if people would just do what we want them to do the way we want them to do it, everything would be so simple. Great leaders resist that temptation because they know the most effective kind of leadership involves empowering their followers and team members to make decisions and take ownership of tasks. Remember: great leaders create more great leaders. Motivating people to take ownership is easier than you think. One of the key components is simply understanding what motivates your team members. What are their values? What do they need from their job in order to feel successful? What type of management style best supports that success?   Identifying Key Motivators You can figure out what motivates your team in lots of ways. When one of your team members brings a new idea or complaint, take the time to listen to what they’re saying. Not just the idea or complaint. Ask why this issue resonates with them. What is it about this problem that feels so important? Take the opportunity to involve the team member in the solution. If the problem is important to your team member, then the solution will be, too. Even if you can’t implement their ideas or solutions, try your best to make them a part of the outcome in a positive way. Compliments are another great motivator. Draw attention to your team members’ successes. Offer praise for a job well done. This might seem like a small thing, but too often in the workplace, we only hear negative feedback when we’re doing something that needs to be corrected. Positive feedback lets us know we’re doing well and motivates us to continue doing those successful things. It makes us feel valued and appreciated.   Tools for Success It might be difficult sometimes to see how different team members’ motivations fit together to benefit the whole group. It might be hard to figure out how to motivate certain people to invest in your goals. Or you might simply be looking for a more comprehensive way to identify what motivates your group. A great tool to help you understand what motivates your team members is a personality test. A test can help identify work motivators, areas of satisfaction and dissatisfaction, as well as provide a guide toward a more balanced work-life. All these things benefit you as a leader by making your team more effective. I recommend the Career Values Scale, which identifies all of these key areas in about fifteen minutes. Understanding how to best motivate your team helps you build the most powerful, effective group. It allows you to tap into the natural motivations of each member so he or she brings the best possible outcome to the whole group.   Ingrid Kelada Business Psychologist/Happiness Expert KCC Inc.

By |2019-11-05T07:29:15-04:00October 24th, 2018|Leadership Tips, Personality Tests|Comments Off on Leadership Skills: Motivate for Success
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