5 Ways to Boost Client Satisfaction

5 Ways to Boost Client Satisfaction No matter the industry, creating happy clients or customers is critical to a business’s success. A satisfied client is more likely to return with future needs, and they may also leave favorable reviews or share the positive experience with other potential clients. In other words, a happy customer can become your best ambassador (the same idea applies to happy employees, by the way)! Cultivating practices that create happy customers is a powerful investment in your success. Here are 5 ways to boost client satisfaction and build trust and loyalty with your clients, keeping them coming back for more. 1. Communicate Clearly. Manage your clients’ expectations by ensuring they understand precisely how your products or services operate and what to do if they experience issues or questions. This is especially critical for any new clients. Make sure you are extra clear and responsive so that their first impression and first experience is a positive one. Additionally, clear communication means discerning your clients’ needs. As the saying goes, seek first to understand and then to be understood. Sometimes, we need to differentiate a client’s needs, wants, desires, and expectations. Take the time to ask questions and never assume anything. Correctly assessing your customers’ needs allows you to propose the best solution for them. 2. Be Consistent and use an “ACE”. Another component of the customer experience depends on how consistently you deliver results. Can your clients expect a response to inquiries within a predictable timeframe? Do you consistently deliver products or services that meet their needs or, even better, surpass them? We love the ACE concept: aim for Above Customer Expectations…an element of positive surprise could help develop the feeling that they are special and unique. 3. Be Responsive. Clients need to feel seen and heard. Whether they’re reaching out with an issue or a compliment, it’s important to respond promptly. Keep responses professional and courteous, and avoid using canned or generic text. If you can, adapt and personalize your methods of communication to their preferences, especially if you strive to offer a high-end experience. 4. Anticipate Needs and show initiative. Think of a holiday display in a grocery store or pharmacy. When you walk into the store at the beginning of February, you’ll find an eye-catching display of Valentine’s Day cards, boxes of chocolate, and stuffed bears. The store has anticipated a need and created an easy-to-find selection of popular products that someone might purchase together. Creating a “Frequently Asked Questions” page on your website is another way to anticipate clients’ needs. This page collects common inquiries in one place so clients can quickly and easily find the answers they need. 5. Value Feedback. We live in an imperfect world, and nothing reminds us of that, like our mistakes and those who take note of them. When a customer has a less-than-perfect experience, listening to their feedback is essential. Thank them for their comments. If possible, ask how the client would prefer the situation be [...]

By |2024-07-23T09:49:29-04:00July 23rd, 2024|Leadership Tips|Comments Off on 5 Ways to Boost Client Satisfaction

4 Smart Ways to Get a Fresh Start

4 Smart Ways to Get a Fresh Start January is a perfect time to get a fresh start. You don’t have to set resolutions in order to give yourself a fresh start. All you need is a few minutes for a brief self-assessment and an open, curious mind. 1. Find Your Why Before setting any goals for this year, consider the reasons behind them. Your why may have to do with your professional life, or it may be more personal. You may enjoy the people you’re working with and find it rewarding to create an environment where you succeed together or you may just want to focus on you and improving your quality of life. Understanding why a goal matters to you personally helps keep you focused. It helps you keep what’s truly important to you front and center. Have you read “Find Your Why” by Simon Sinek? Having trouble putting your why into words? Consider journaling or talking with a friend, coach or mentor to get better clarity. 2. Set Clear Goals Once you understand your why, you can narrow in on what specific goals best support it. What small changes would mean the most in your life in the context of your why? Remember, concrete, specific goals are easier to complete because we can break them down into bite-sized, achievable steps. Having trouble breaking down your goal into intermediary steps? Not sure how to achieve it? We can help! Our coaching solutions offer you the mentorship you need, targeted specifically to your goals. 3. Share Your Goals When you announce and share your intentions you commit more…Talk to your boss or a team member about your goals for the year. You may want to set specific times to get together and discuss your progress. Perhaps this person can be another set of eyes and ears looking out for opportunities in the direction of your goal. Try to avoid creating a one-sided relationship that’s focused only on your needs and success. Instead, look for a symbiotic relationship, where you each have something to offer one another in terms of support and experience. 4. Invest in Yourself Make developing yourself a part of your goal. This might mean earning a new certification or degree, but it doesn’t have to. One of the easiest and most impactful ways to expand your knowledge is through reading. I just downloaded a new APP called Headway that gives me the opportunity to listen to an audiobook summary a day while talking my walk. Identify key areas you’d like to improve in your work processes and relationships. Find a book, workshop or conference that will give you the opportunity to acquire those skills. Another great development action-item can include attending workshops and seminars. For example, if you struggle with being more assertive, our workshop on The Secrets of Conflict Management will help you build that skill. Get a Fresh Start with These 24 Workshops KCC offers 24 different workshops and conferences to expand your expertise [...]

By |2023-03-24T12:01:53-04:00January 19th, 2023|Happiness Tips, Leadership Tips|Comments Off on 4 Smart Ways to Get a Fresh Start

3 Tips to Avoid Holiday Stress so You Can Celebrate What Matters

3 Tips to Avoid Holiday Stress so You Can Celebrate What Matters Sometimes the excitement of having time off, being with friends and family, sharing our favorite foods and drinks and creating special memories can get lost to the holiday stress of preparing for each event. What can we do to minimize stress and maximize happiness this holiday season? Here are 3 tips to boost your joy and be more “zen” this holiday. 1. Give Yourself Permission to Update Your Plans. If you find yourself dreading a particular event or aspect of the holidays, take the time to pause and examine why. Are you dreading a particular event because it’s located in a difficult place to get to? Are you feeling overwhelmed by the number of things crowding your calendar and really wishing you could take a break from the hustle and bustle? Give yourself a moment to understand what’s causing the holiday stress. Once you understand what it is, ask yourself some questions: What happens if you skip this event? Is it essential for you to attend? Could you make an appearance for an hour and then excuse yourself gracefully? If it’s a small event that you’ve organized, is it something you can reschedule to after the holiday rush is over, when you can enjoy it more? 2. Put Your Favorite Holiday Traditions on Your Calendar. Take a few minutes to think about your favorite holiday moments. Is there a specific activity that’s your favorite? Do you love putting on Christmas music and decorating a tree? Is there a holiday treat or meal that’s your favorite? A holiday movie or show you’ve been looking forward to? List your top two or three favorite holiday traditions and put them on your calendar now. You might consider timing them so that you have something special to look forward to the day after something you’re not as excited about doing, or as a space-holder in the middle of a week that’s sure to be super busy. Putting the things that are special to you on the calendar makes sure you don’t reach the end of the holiday season feeling like you’ve missed out on the things that matter to you. 3. Find Simple Ways to Give. Giving at the holidays helps us capture joy by spreading it. It also helps us feel grateful for the things we have. Sometimes that joy and gratitude are exactly what we needed to bring us out of our holiday stress and pull us back into a place where we can enjoy and celebrate this special time of the year. The holidays are saturated with opportunities to give, from donation buckets outside department stores to toy drives to opportunities to provide a holiday meal for a family in need. You might find out that someone in your community or family needs help with a something specific. Maybe you simply buy coffee for the person behind you in line at the coffee shop. Happy Holidays from KCC! Give [...]

By |2021-12-06T13:15:17-04:00December 6th, 2021|Happiness Tips|Comments Off on 3 Tips to Avoid Holiday Stress so You Can Celebrate What Matters

5 Tips for More Effective Meetings

5 Tips for More Effective Meetings Meetings: people seem to love them or hate them. Some see meetings as a time waster, while others thrive on the collaborative energy that comes from regular check-ins or stand-ups. Whatever the emotions that seeing a meeting on the calendar causes, meetings are an essential tool for an effective, successful team. Crafting effective meetings takes a little time and planning, but it yields great results. Here are 5 tips for more effective meetings that will boost your team’s communication and success. 1. Craft a clear and inspiring agenda. Before calling a meeting, establish the agenda. What are the meeting objectives?  These days, more than ever, we should remember to include a more personal goal. On top of “taking care of business”, we need to ask people how they are doing, show that we care and offer our support when needed. 2. Make sure a team meeting is the best approach. While meetings can resolve complex issues quickly, they also interrupt the workflow of the team. Before you schedule a meeting, ask yourself some basic questions. Is the issue best addressed in a team setting or one on one? Which people need to participate? We can inform the others after the meeting. Could the issue effectively be addressed via email or chat or via another medium? Don’t just have meetings out of habit. Meetings are time and energy consuming, and effective meetings should always add value to each person participating. 3. Inform the team of the meeting agenda ahead of time. Send a quick note to the team inviting them to the meeting and giving them an idea of the issues to be addressed. This gives team members a chance to think of questions or gather any relevant information before the meeting begins. 4. Make sure everyone is adding value and actively participating. It’s tempting to have a meeting to update people and share information, but that could be done in an email, right? In order to get the most out of a meeting, make sure it’s an opportunity for brainstorming and getting people’s ideas and input. 5. Send a follow-up reminder after the meeting. After the meeting ends, but while it’s still fresh in everyone’s minds, send a quick note to the team thanking them for their input and listing the highlights of the meeting. This list should include any questions that were raised that require follow-up and any tasks that were assigned to team members. Communicating these points to the team helps keep everyone on track and ensures that tasks get completed. Thanking the team also reinforces the value each member brings and offers much-needed appreciation. We all need that extra boost from time to time! Ingrid Kelada Owner of KCC Positive Business Psychology & Happiness Expert Join Us for a FREE Event March 23rd - How to Stay Connected While Working Apart Join us for a KCC Coffee Chat! This coffee chat will be an interactive presentation in which three of our team [...]

By |2021-05-19T16:21:11-04:00March 8th, 2021|Leadership Tips|Comments Off on 5 Tips for More Effective Meetings

Two Tips for Managing Stress and Improving Focus and Effectiveness

Did you know... According to the Statistic Brain website, 76% of people cite money and work as the main causes of their stress. As an organizational psychologist and happiness expert, I can tell you that people think it's normal to be stressed, overwhelmed and tired, but it's not! Certainly, when experiencing it, stress gives energy, but in the long run, it hurts our performance. Stress is the answer to a perception of danger. In difficult situations, the adrenaline released allows us to be fast, strong and agile. It's very practical in the moment, but in the long term it harms our physical and psychological health. Here are the 2 most effective tips I recommend in my practice. 1-Breathe Slowly and Deeply By slowing down our breathing, we send a signal to our brain that we are in control. This allows us to react better because we are more effective when we are calm than when anxious or exhausted. A practical tool to control our breathing is cardiac coherence. This method of monitoring heart rhythms was discovered by American researchers and then widely publicized by Dr. David Servan-Schreiber. It is believed that the average number of complete breaths that is related to positive emotions and well-being is between 5 and 7 per minute, depending on the person. By "complete breathing" we mean long, deep inhalations and total exhalation: the cycle is about 10 seconds in total (5 seconds of inhalation, 5 seconds of exhalation). Quick tip: try this…To guide you with your breathing, here is a video with  instructions. In addition, I suggest you download the APP RespiRelax-iOs or RespiRelax-Androidon your smartphone, so you can easily "de-stress" between crises in about five minutes! 2-Learn to De-dramatize Stress, as previously mentioned, is caused first and foremost by our perceptions or interpretation of events. If you think a situation is severe or negative, your stress automatically increases. Conversely, if you think there is a solution to everything and that things could be worse, your stress decreases. One thing I love to do to help de-dramatize comes from the book Don’t Sweat the Small Stuff. The book poses the question “will it matter a year from now?”. Usually, the answer is NO! Most of the time, we are stressed with things that are usually quickly resolved. We tend to manage multiple emergencies and crises per week to which we most often find solutions. I always say: “if there is not a solution, there is a lesson!” Quick tip: try this… Since I am not a physician, when dealing with problematic situations at work, I often say to myself: "There are no lives in danger" and this allows me to regain my composure in order to find the best way to deal with the issue. Do you want to know more? You can learn more tips on managing stress in my book, 21 Days to Happiness, in chapters 12 and 13. 21 Days to Happiness is a practical guide offering 21 different simple techniques to try for 3 weeks in order to increase your happiness, productivity and energy. Do you have [...]

By |2019-11-05T07:18:55-04:00April 17th, 2019|Happiness Tips|Comments Off on Two Tips for Managing Stress and Improving Focus and Effectiveness

Give the Gift of Experiences

What do you buy the person who has everything? Have you heard people ask this question? Sometimes it seems overwhelming to try to think of a gift for a friend, coworker or loved one when they seem to have everything they could ever want already. It's probably because you're thinking of giving them a thing, an object, something they could easily buy. I'm going to tell you a secret about gift giving that will change how you think about birthdays, anniversaries and Christmas celebrations. Ready? Here it is: the best gifts aren't items. They're experiences. Opportunities to Buy Experiences Are All Around Us Look around your community for local events and experiences. Take a music-loving friend to hear a community orchestra or a jazz ensemble. Find a new park or trail to hike together and pack some fun snacks to share along the journey. Is there a show or an exhibit coming to a museum or gallery near you that your spouse or coworker might enjoy? You can also help your friends and family members by suggesting these kinds of experiences as gifts. Doing something together to celebrate your birthday creates a memory that lasts. It gives you new stories to share and gets you out of your routine to add a little freshness to your life. Celebrate with Experiences Any Day Giving experiences doesn't have to be expensive. You can bring them muffins, take a picnic lunch somewhere fun. Pick up smoothies and walk at a local park. Invite someone for coffee or for a meal. Spending time together and getting away from daily distractions allows you a chance to connect to the people who matter most to you. You don't even have to wait for a special day to celebrate. You can give this happiness-boosting gift any day! So this year, as the people around you celebrate milestones, keep experiences close in mind. Look for opportunities to share them with the people you appreciate to show how much you care by giving them a lasting gift of happiness. Get More Tips and Information on Improving Your Happiness Learn more about how experiences impact happiness in Day 16: Money: Buy Experiences, Not Things, in my book, 21 Days to Happiness.

By |2019-11-05T07:17:09-04:00March 11th, 2019|Happiness Tips|Comments Off on Give the Gift of Experiences

Are You Chasing the Butterfly of Happiness

Is Happiness Like a Butterfly? Sometimes we treat happiness like it's an elusive butterfly in the garden of life. Imagine a young child in the garden on a summer day. He sees a beautiful butterfly flitting from flower to flower. He wants to see it close up, touch it, and hold it in his hands. But as he moves towards the flower that the butterfly is resting on, just as he gets within reach, the butterfly moves to another flower. And so the child follows the butterfly to the next flower, and then the next. But the butterfly always stays just out of reach. Even to adults, happiness can seem just like that butterfly: always just out of reach. It can become almost an obsession and the words “if only…” become an increasingly large part of our thoughts and vocabulary. "If only I had more money I would be happy, if only I was in a great relationship I would be happy, if only I could have a different job..." and the list goes on. This kind of thought life doesn't lead to greater happiness. If we achieve one of our “if only “desires, the happiness we seek somehow manages to stay just out of our reach. Do you remember the expression about the grass being greener on the other side? It's the same idea. Where does happiness come from? The truth is, we won't be completely satisfied by external events or circumstances. To find happiness in life we must first be at peace internally. External events and circumstances can bring us happiness in the moment, but they do not have a lasting effect on our inner self. Life brings a mixture of good and bad circumstances to everyone. To rely on life’s experiences for our source of happiness would mean living life in a constant emotional roller coaster ride. Wouldn't it be better to learn to have a steady feeling of contentment rather than be at the mercy of circumstances and be tossed from the high and low feelings like a ship in a storm? Happiness comes from within. The inner contentment that survives the roller coaster ride of life has its roots deep within our being. The source of happiness comes from finding and embracing who we are as a person, and living a life of purpose. We need to find peace in every aspect of our life- the physical, mental, emotional and spiritual. Acceptance, purpose and peace in all of these areas will give a sense of completion in life. Is happiness an elusive butterfly for you? Spend some time in quiet reflection. Are you neglecting one of the four important parts of who you are and experiencing a sense of emptiness within? The more you discover, embrace and accept your uniqueness and purpose, the more you will be able to stop chasing the elusive butterfly of happiness and instead experience the butterfly of happiness coming to you and alighting on your shoulder. You can read more about [...]

By |2020-08-02T14:27:33-04:00July 9th, 2018|Happiness Tips|Comments Off on Are You Chasing the Butterfly of Happiness

Nature: One of the Greatest Sources of Happiness

The Cost of Time Spent in Nature Going outside is free!  Nature is there for everybody to stand and stare and take happiness and comfort from.  The trees do not distinguish between rich and poor, strong and weak, man and woman.  Warm sunshine is free; the glow of the moon is free. You don't have to pay for the cool breeze, warm seashore, towering mountains, smooth flowing rivers, or the dark and inviting forests. You can enjoy them all for free. Take Time to Enjoy Nature Around You Instead of sitting during a break, try taking a short, brisk walk outside. Take your lunch to a park or outdoor area and enjoy a picnic. This weekend, invite a friend to hike a nearby trail with you, or take a day trip to a park or forest. Explore someplace new! While you spend time outside, breathe deeply. Look at the sky. Notice how big the world is, how limitless the sky feels. Listen to the sounds of nature around you, and let them recharge you. The sky, the sun, the ocean, rain and sunshine, all are there for us to possess fully.  You can stare at the sky at any time and claim all of it for your happiness. For that moment, it is all yours. Let your time in nature alter your perspective on your problems. The universe, the earth even, is far bigger than our worries. Time away from our usual routines also gives us a break and lets our minds rest instead of running on the hamster wheel, rehashing a worrisome situation over and over. The Bank Account of Nature Just like the bank account where you keep your financial resources, nature is like a happiness bank account. When you need to spend money, you make a draw from your bank account. In the same way, when you need a happiness boost, make a withdrawal of time spent in nature. You'll feel the difference after spending even just a few minutes. For more practical ways to boost your happiness and more on the ways spending time in nature improves happiness, pick up a copy of my book, 21 Days to Happiness and see Day 6 on Nature: Step Outside for Happiness. Ingrid Kelada Business Psychologist/Happiness Expert KCC Inc.

By |2019-11-05T07:32:17-04:00June 11th, 2018|Happiness Tips|Comments Off on Nature: One of the Greatest Sources of Happiness

10 Keys to Happiness

We are Always Pursuing Happiness Think about it ... every single thing we do is intended to make us happier. The people we choose to spend time with. The ways we spend our time.  And yet sometimes we get distracted and do things that actually move us away from this goal. We all have the potential for genuine happiness. We make choices throughout our lives. Each option is like a series of locked doors in front of us. We choose which path to follow and open the door we've chosen. The result of all these choices combined determines our level of happiness. Make the right choices and happiness can be yours. Ten Keys to Greater Happiness Here are some tactics we can follow on our journey toward genuine happiness: 1. Look For The Positive In Everything:  You know the old saying about a glass being half-full or half-empty? Finding the positive means choosing to focus on the parts of a situation that are going your way. Do this and you will be happier. Those who soar against all odds, do so because they look at the positive that could come out of their situation, how ever bad it may seem to others. 2. Accentuate The Positive:  From a young age we are taught what we must not do instead of what we may do. Don't run with scissors. Don't jump on the bed. Don't cross the street without looking both ways. Even in day-to-day life, there is more negative influence that positive. Luckily you can work to improve the balance. Phrase things in your mind as positives. Focus on DO  rather than DON'T. Celebrate the positive and work to get more of it. When you achieve something, congratulate yourself! 3. Practice Good Selfishness:  When we were young we were taught that putting our interests before those of others is wrong. This is particularly true for women, many of whom sacrifice their dreams and ambitions to help others achieve theirs. It is also common in the corporate world where the good of the company is considered more important than the good of the individual. Helping others and being a team player are important things, but we need boundaries to protect ourselves from being manipulated or abused by others. You are important, and you must look after yourself physically, emotionally and spiritually. 4. Listen To Your Feelings:  Feelings are your body's messengers. They make us aware of circumstances around and inside us. Sometimes those messages are pleasant, other times not. Our tendency is to distract ourselves from unpleasant feelings or to resist them in some way. Sometimes we tell ourselves we shouldn't be angry or sad or frustrated by something that has happened to us. The next time you have a feeling like this, take a moment to stop and experience it. So what if it's caused by a situation outside your control (like frustration over rush hour traffic). Take a deep breath an acknowledge your feeling. You don't have to live in it, but pushing it away [...]

By |2019-11-05T07:34:25-04:00May 28th, 2018|Happiness Tips|Comments Off on 10 Keys to Happiness

Secrets of a Positive Attitude

Managing Your Mental Diet Are you bombarded by thoughts of negativity? Have feelings of insecurity, stress or worry? This is normal... just watch the news and notice how many stories are negative and dramatic! You are what you mentally and spiritually eat. This is the time to go on a diet-- a diet of "positive attitude". You have to literally stop feeding your mind negative things. Ask yourself, is this thought positive or negative? What do negative thoughts look like? Well, they start with "can't" rather than "can", "no" as opposed to "yes", or focus on "won't" instead of "will". We tend to let our thoughts control us. Let's flip this around. Identifying the Subject of Negative Thoughts A great way to know what we are negative about is to ask those people who are closest to us. Ask your spouse or a close friend how they would rate your attitude on a scale of 1 to 10, with 10 being super positive and 1 super negative. Ask this person to be totally honest with you. You will benefit from their honesty. Ask this person what it is that you specifically say that they perceive as negative. What do you complain about? Write down what they say and look at the actual words. Now is the time to be honest with yourself. Those words are a reflection of what is inside you. They reflect who you are. Consider patterns that emerge. Are you sometimes negative about your health? Work? Relationships? Are you afraid of things which could happen but often never do? Flip the Switch The great thing is that you can change these thoughts. Complaining is just a bad habit! It is as simple as making a choice to do so. It's like flipping a switch. You must decide to replace the thoughts of negativity with thoughts of positivity. Decide to change the negative words on your paper to positive ones. Once you have done this, make an effort to insert these new positive thoughts in your mind. You will begin to notice a positive change taking place in your life. Your family, friends and co-workers will all notice it as well. They may not know what is different about you. But they will know that you are not the same person that you were. The items which are causing negativity in your life could very well be the news, negative people, replaying conflicts or stressful situations in your mind and the list could go on. Consider eliminating some negative sources if you want your new mental health regimen to be a success. You can do it. You can and will have a positive attitude, if you simply take the steps outlined above. You do not have to be what you were in the past. You can be different in the future. The choice is yours. I know you will make a positive one. You can find more on embracing a positive attitude and improving your happiness in my [...]

By |2019-11-05T07:35:57-04:00May 15th, 2018|Happiness Tips|Comments Off on Secrets of a Positive Attitude
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