KCC Positive Business Psychology
Assertiveness

Assertiveness

The Art of Being Direct With Tact

Finding the right balance between being too accommodating or too firm is a challenge many professionals face. Assertiveness is the key to communicating with confidence, setting clear expectations, and maintaining positive relationships without being passive or aggressive.

This interactive session will help you develop assertive communication skills by understanding different personality tendencies, learning how to express yourself with clarity, and applying structured techniques to navigate difficult conversations.

SAMPLE OUTLINE:

  • Best Practices – Essential principles for assertive communication.
  • What is Assertiveness? – Understanding the difference between passive, aggressive, and assertive behavior.
  • 2 Types of Personalities – Identifying different approaches to communication.
  • Communication & Conflict Resolution Styles – How assertiveness impacts workplace interactions.
  • Finding the Balance – Strategies to be clear and firm while remaining open and flexible.
  • How to Express Yourself Assertively – Techniques for delivering messages with impact.
  • The 5 Steps When Dealing With Conflict – A structured approach to handling difficult situations.
  • Tips & Tricks – Practical strategies for confident and respectful communication.
  • Interactive Discussions & Activities – Hands-on exercises to reinforce assertiveness techniques.
  • Action Plan – Personalized steps to integrate assertiveness into daily interactions.
  • Toolkit – Resources for continuous skill development.

Be direct with tact - Assert yourself with confidence, clarity, and respect!

  • Key Benefits

  • Communicate with confidence and clarity

    while maintaining positive relationships.

  • Find the right balance

    between being firm and being flexible.

  • Improve conflict resolution skills

    by handling difficult conversations effectively.

  • Set clear boundaries

    and express your needs without hesitation.

  • Gain practical tools

    to navigate workplace interactions with assertiveness.

  • Target Audience

  • Employees at all levels

    looking to strengthen their communication skills and assertiveness.

  • Managers and team leaders

    seeking to communicate with authority while maintaining team harmony.

  • HR professionals

    responsible for coaching and employee development.

  • Supervisors and department heads

    handling workplace interactions and conflict resolution.

  • Business leaders and decision-makers

    aiming to foster a culture of open and respectful communication.

  • KCC's Distinctive Approach​

  • Flexible & Bilingual:

    Available in-person, virtual or hybrid, in French or English, or both, in different formats:

    • Full Day (6 hours)
    • ½ Day (3 hours)
    • 1 to 2 Hours Interactive Conference
    • Private Training (3-hour One-On-One session with follow-up)

  • Expert-Led:

    Designed and facilitated by organizational psychology experts or certified coaches specialized in workplace behavior.

  • Tailored to Your Needs:

    Sessions are adapted to your industry, context, teams and specific challenges.

    • Customized for all employees: From team contributors to leaders, promoting company-wide success.
    • Flexible & Modular: Choose a single session, multiple sessions, a teambuilding experience, or a Leadership Development program.
    • Fully adaptable: Select the sessions, order, and format to fit your needs.

  • Impactful and Results-oriented

  • Dynamic & Engaging:

    • Energetic, Inspirational & Humorous: A fun, motivating, and engaging learning experience that keeps participants inspired and actively involved.
    • Highly Interactive: Hands-on activities, discussions, and real-life cases, driving active participation to maximize involvement and impact.
    • Best Practices & Tools: Videos, tips & tricks, dos & don’ts.

  • Focused & Actionable:

    • Targeted Learning: Focus on one key skill at a time for maximum impact.
    • Proven Techniques: Science-backed methods for fast and measurable behavioral change.

  • Participant Engagement:

    • Before: Pre-session questionnaire (self-evaluation & expectations).
    • During: Real-life case analysis & skill practice.
    • After: Action plan, follow-up email, additional reading, and optional individual and/or group follow-up.

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