KCC Positive Business Psychology
Emotional Intelligence

Emotional Intelligence

Building Strong Lasting Relationships

Managing emotions—both our own and those of others—is a crucial skill in today’s workplace. Emotional intelligence (EQ) enhances communication, strengthens relationships, and improves decision-making in high-pressure situations.

This interactive session will help you develop self-awareness, regulate emotions, and respond effectively to challenges. Through hands-on exercises and practical techniques, you will gain tools to stay calm under pressure, express emotions constructively, and build stronger, more positive relationships.

SAMPLE OUTLINE:

  • What is Emotional Intelligence? – Understanding the core principles of EQ.
  • How to Manage Difficult Situations – Strategies to stay composed and respond effectively.
  • Questionnaire: My EQ – Self-assessment to identify emotional intelligence strengths and areas for growth.
  • Managing Your Emotions – Techniques to regulate emotions and maintain composure.
  • Tips & Tricks – Practical strategies to enhance emotional intelligence.
  • The 4 Steps – A structured approach to developing emotional awareness and control.
  • Interactive Discussions & Activities – Hands-on exercises to apply emotional intelligence in real-life scenarios.
  • Action Plan – Personalized steps to strengthen emotional intelligence in daily interactions.
  • Toolkit – Resources for continuous EQ development.

Master emotional intelligence - Enhance communication, strengthen relationships, and lead with confidence!

  • Key Benefits

  • Improve self-awareness and emotional control

    in high-stress situations.

  • Strengthen communication

    and interpersonal relationships.

  • Enhance empathy and understanding

    in workplace interactions.

  • Reduce conflicts

    by managing emotions effectively.

  • Gain practical tools

    to navigate workplace challenges with confidence.

  • Target Audience

  • Employees at all levels

    looking to enhance emotional intelligence and workplace interactions.

  • Managers and team leaders

    seeking to foster a positive and emotionally intelligent work culture.

  • HR professionals

    focused on employee well-being and conflict resolution.

  • Administrative assistants and support staff

    who manage daily interactions and emotional dynamics.

  • Business leaders and decision-makers

    aiming to build emotionally intelligent teams and organizations.

  • KCC's Distinctive Approach​

  • Flexible & Bilingual:

    Available in-person, virtual or hybrid, in French or English, or both, in different formats:

    • Full Day (6 hours)
    • ½ Day (3 hours)
    • 1 to 2 Hours Interactive Conference
    • Private Training (3-hour One-On-One session with follow-up)

  • Expert-Led:

    Designed and facilitated by organizational psychology experts or certified coaches specialized in workplace behavior.

  • Tailored to Your Needs:

    Sessions are adapted to your industry, context, teams and specific challenges.

    • Customized for all employees: From team contributors to leaders, promoting company-wide success.
    • Flexible & Modular: Choose a single session, multiple sessions, a teambuilding experience, or a Leadership Development program.
    • Fully adaptable: Select the sessions, order, and format to fit your needs.

  • Impactful and Results-oriented

  • Dynamic & Engaging:

    • Energetic, Inspirational & Humorous: A fun, motivating, and engaging learning experience that keeps participants inspired and actively involved.
    • Highly Interactive: Hands-on activities, discussions, and real-life cases, driving active participation to maximize involvement and impact.
    • Best Practices & Tools: Videos, tips & tricks, dos & don’ts.

  • Focused & Actionable:

    • Targeted Learning: Focus on one key skill at a time for maximum impact.
    • Proven Techniques: Science-backed methods for fast and measurable behavioral change.

  • Participant Engagement:

    • Before: Pre-session questionnaire (self-evaluation & expectations).
    • During: Real-life case analysis & skill practice.
    • After: Action plan, follow-up email, additional reading, and optional individual and/or group follow-up.