All too often we are far more enthusiastic about talking than we are listening. Yet effective listening is vital for effective communication. Would you believe that most conflicts are simple misunderstandings?
When we are actively listened to we feel valued and are far more likely to be engaged and compromise if necessary.
Listening is about far more than words. Watching facial expression and body language is often a far more accurate barometer than the words that are being used. For example, think about the way you know a genuine smile from a false one. A genuine smile reaches the eyes of the person smiling. A false one is usually just an upturn of the lips.
Here are some practical tips to help you develop your listening skills and improve your communication with others.
Try these effective listening strategies at home and at work. Use them with peers, people you lead, and your bosses. Watch how it impacts your relationships. You’ll find people feel more comfortable with you and trust you more, which can only help you be a better leader.
Ingrid Kelada
Business Psychologist/Happiness Expert
KCC Inc.