KCC Positive Business Psychology
The Art of Feedback and Difficult Conversations

The Art of Feedback and Difficult Conversations

Psychologists’ Advice

Providing feedback is essential for growth, performance, and team development, but it can be challenging to deliver constructive messages without creating tension or discouragement. Mastering the art of feedback requires both courage and tact to ensure that conversations lead to improvement rather than conflict.

This interactive workshop will introduce a simple and effective feedback method, help you navigate difficult reactions, and provide hands-on practice for delivering impactful feedback with confidence and professionalism.

SAMPLE OUTLINE:

  • Best Practices – Essential principles for effective and constructive feedback.
  • Reactions to Feedback – How to anticipate and manage common responses.
  • Benefits – Understanding the long-term impact of well-delivered feedback.
  • Tips & Tricks – Techniques to make feedback more effective and actionable.
  • Positive Feedback: The 4 S’s – A structured approach to reinforcing positive behaviors.
  • The 6 Steps – A simple and effective method for giving constructive feedback.
  • Difficult Situations & Solutions – Strategies to handle challenging feedback conversations.
  • Interactive Discussions & Activities – Hands-on exercises to develop feedback skills.
  • Action Plan – Personalized strategies to improve feedback delivery.
  • Toolkit – Practical resources for continuous skill development.

Master the art of feedback - Deliver messages with clarity, confidence, and impact!

  • Key Benefits

  • Gain confidence

    in delivering both positive and constructive feedback.

  • Learn how to handle difficult reactions

    and maintain productive conversations.

  • Improve communication skills

    to foster a culture of trust and development.

  • Avoid common mistakes

    that make feedback ineffective or demotivating.

  • Apply a structured method

    to ensure feedback leads to real improvement.

  • Target Audience

  • Employees at all levels

    looking to improve communication and feedback skills.

  • Managers and team leaders

    seeking to provide constructive feedback and coach employees effectively.

  • HR professionals

    responsible for performance management and employee development.

  • Supervisors and department heads

    handling challenging workplace conversations.

  • Business leaders and decision-makers

    aiming to create a feedback-driven culture.

  • KCC's Distinctive Approach​

  • Flexible & Bilingual:

    Available in-person, virtual or hybrid, in French or English, or both, in different formats:

    • Full Day (6 hours)
    • ½ Day (3 hours)
    • 1 to 2 Hours Interactive Conference
    • Private Training (3-hour One-On-One session with follow-up)

  • Expert-Led:

    Designed and facilitated by organizational psychology experts or certified coaches specialized in workplace behavior.

  • Tailored to Your Needs:

    Sessions are adapted to your industry, context, teams and specific challenges.

    • Customized for all employees: From team contributors to leaders, promoting company-wide success.
    • Flexible & Modular: Choose a single session, multiple sessions, a teambuilding experience, or a Leadership Development program.
    • Fully adaptable: Select the sessions, order, and format to fit your needs.

  • Impactful and Results-oriented

  • Dynamic & Engaging:

    • Energetic, Inspirational & Humorous: A fun, motivating, and engaging learning experience that keeps participants inspired and actively involved.
    • Highly Interactive: Hands-on activities, discussions, and real-life cases, driving active participation to maximize involvement and impact.
    • Best Practices & Tools: Videos, tips & tricks, dos & don’ts.

  • Focused & Actionable:

    • Targeted Learning: Focus on one key skill at a time for maximum impact.
    • Proven Techniques: Science-backed methods for fast and measurable behavioral change.

  • Participant Engagement:

    • Before: Pre-session questionnaire (self-evaluation & expectations).
    • During: Real-life case analysis & skill practice.
    • After: Action plan, follow-up email, additional reading, and optional individual and/or group follow-up.

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