The Secrets of Conflict Management

Getting to Win-Win

Workplace conflicts are inevitable, but how they are managed determines whether they become roadblocks or opportunities for growth. Successful professionals develop the ability to navigate disagreements, resolve tensions, and create collaborative solutions that benefit all parties.

This interactive session will equip you with practical techniques to identify, understand, and resolve conflicts effectively. You will explore different conflict types, uncover root causes, and apply structured strategies to reach win-win outcomes.

SAMPLE OUTLINE:

Best Practices – Key principles for managing workplace conflicts effectively.
Types of Conflicts – Understanding different conflict dynamics.
Questionnaire – Self-assessment to identify personal conflict management style.
How to Get to the Source – Techniques for uncovering root causes.
Perceptions – Understanding how different perspectives influence conflicts.
Tips & Tricks – Practical strategies to de-escalate and resolve disputes.
5 Strategies – Approaches to managing and resolving conflicts.
6 Steps for a Win-Win Collaboration – A structured method to reach agreements.
Interactive Discussions & Activities – Hands-on exercises to practice resolution techniques.
Action Plan – Personalized steps to improve conflict resolution skills.
Toolkit – Resources to sustain long-term conflict management success.

Turn workplace conflicts into opportunities - Master the strategies for win-win solutions!

Develop confidence

in handling and resolving workplace conflicts.
Learn structured techniques

to create win-win solutions.
Improve communication

and problem-solving skills.
Strengthen teamwork

by reducing tension and misunderstandings.
Gain practical tools

to navigate difficult conversations with ease.

Employees at all levels

looking to improve their conflict management skills.
Managers and team leaders

seeking to foster collaboration and resolve team tensions.
HR professionals

responsible for workplace mediation and dispute resolution.
Supervisors and department heads

handling team conflicts and negotiations.
Business leaders and decision-makers

aiming to create a culture of open dialogue and resolution.

Flexible & Bilingual:

Available in-person, virtual or hybrid, in French or English, or both, in different formats:
- Full Day (6 hours)
- ½ Day (3 hours)
- 1 to 2 Hours Interactive Conference
- Private Training (3-hour One-On-One session with follow-up)
Expert-Led:

Designed and facilitated by organizational psychology experts or certified coaches specialized in workplace behavior.
Tailored to Your Needs:

Sessions are adapted to your industry, context, teams and specific challenges.
- Customized for all employees: From team contributors to leaders, promoting company-wide success.
- Flexible & Modular: Choose a single session, multiple sessions, a teambuilding experience, or a Leadership Development program.
- Fully adaptable: Select the sessions, order, and format to fit your needs.

Dynamic & Engaging:
- Energetic, Inspirational & Humorous: A fun, motivating, and engaging learning experience that keeps participants inspired and actively involved.
- Highly Interactive: Hands-on activities, discussions, and real-life cases, driving active participation to maximize involvement and impact.
- Best Practices & Tools: Videos, tips & tricks, dos & don’ts.
Focused & Actionable:
- Targeted Learning: Focus on one key skill at a time for maximum impact.
- Proven Techniques: Science-backed methods for fast and measurable behavioral change.
Participant Engagement:
- Before: Pre-session questionnaire (self-evaluation & expectations).
- During: Real-life case analysis & skill practice.
- After: Action plan, follow-up email, additional reading, and optional individual and/or group follow-up.