‘Tis the Season to Recognize a Job Well Done As you prepare to bring another year to a close, take the time to celebrate your team’s successes and recognize employee contributions. Whether you choose to offer financial compensation, words of encouragement, or something in between, acknowledging the hard work your team delivered this year can […]
5 Keys to Ensure Positive Customer Experience Have you ever had a great experience with a business… and then never returned? Maybe it was an amazing restaurant, a great store, or a fantastic service. You felt happy, satisfied, and yet… you moved on. That is the difference between customer satisfaction and customer loyalty. Satisfaction is […]
Whether you interact with clients or collaborate with colleagues, your communication style has a significant impact on your success. As psychologist Albert Mehrabian famously said, “It’s not what you say but how you say it.” Your style isn’t just about the words you choose. Tone, intention, and even your needs during a conversation all shape […]
3 Tips for Highly Effective Meetings Meetings are a powerful tool that can enhance the efficiency of any team when utilized effectively. A well-organized meeting provides an excellent way to communicate upcoming changes, troubleshoot issues, and generate innovative responses to client needs. However, a manager who uses meetings poorly wastes time, creates frustration, and lowers […]
5 Critical Keys to Collaboration Now more than ever, succeeding at work involves teamwork. The great news is that the right team generates results that far exceed what its individual members could achieve. An ineffective team, however, can slow down the group’s processes and innovation. Full team engagement comes from knowing their “why” and using […]
5 Ways to Boost Client Satisfaction No matter the industry, creating happy clients or customers is critical to a business’s success. A satisfied client is more likely to return with future needs, and they may also leave favorable reviews or share the positive experience with other potential clients. In other words, a happy customer can […]
4 Steps to Introduce Change Successfully Introducing change successfully doesn’t happen by accident. Gartner, a research and advisory group, estimates that only about 34 percent of change is successfully implemented, with an additional 16 percent reporting mixed results. Those aren’t the best odds. Using a little organization and some other vital strategies will boost your […]
3 Steps to Use the Pygmalion Effect for Performance Employee productivity depends on effective performance management. The best managers use a combination of strategies to draw upon the full potential of their team and get consistent top-performing results. How do they do this? One powerful tool great leaders use to optimize performance is motivation. The […]
4 Reasons to Be Assertive at Work Being assertive at work means voicing your opinions and ideas with confidence. Assertiveness helps us set boundaries and ask for what we need without being rude or combative. Communicating assertively increases job satisfaction and creates win-win situations with our coworkers. It also allows us to recognize our feelings […]
5 Ways to Increase Happiness in Your Employees Happiness at work is essential to today’s workforce. What’s especially great is the fact that happiness in your employees creates benefits for the company they work for, too. Happier employees complete their work faster and are more creative. They’re also less likely to quit their jobs, even […]