About Ingrid Kelada

Ms. Ingrid Kelada has over 25 years of experience in psychology and is a happiness expert. She lives in Montreal and is bilingual. She is proud of her recent bestselling book "21 Days to Happiness" available on Amazon and now as an interactive eLearning program @ https://kccpositivepsychology.com. She is a speaker and has facilitated over 1000 workshops all over the world on a wide range of topics such as leadership, emotional intelligence, conflict management, stress/time & energy management and more!
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4 Steps to Introduce Change Successfully

4 Steps to Introduce Change Successfully Introducing change successfully doesn’t happen by accident. Gartner, a research and advisory group, estimates that only about 34 percent of change is successfully implemented, with an additional 16 percent reporting mixed results. Those aren’t the best odds. Using a little organization and some other vital strategies will boost your likelihood of being among the 34 percent who report success with implementing changes on their team. Here are 4 steps to introduce change successfully. 1. Acknowledge the Need for Change. The first step in introducing a change is understanding why it is necessary. What issue will a change improve? What happens if the problem remains unaddressed? Most importantly, how does the change impact the individuals on your team? Remember, people will always want to know the “WIIFM”… What’s In It For Me? Many people find themselves intimidated by big changes. Change is risk; it feels unpredictable. Giving up the comfort of a routine can be hard. Understanding the need for change helps you communicate to your team why the new idea is positive. If your team has a clear vision of how a new practice will benefit them, they will be more likely to support it. Gaining that support is a critical component that will determine whether your change is successful. 2. Create a Plan with Your Team. Once your team clearly understands the reason for the change, it’s time to craft a plan. What are you asking your team to do differently? How will they accomplish these new tasks? If support and/or training is necessary, when and how will that take place? Map out a process for implementing the new procedure with them. If you involve them in the planning, it becomes “our change” instead of “your change”. Together, consider the team’s overall calendar as you decide when the change will occur. For example, it may make more sense to postpone a change for a short time if key team members will be out of the office on vacation or are nearing a critical deadline. 3. Implement the Change. Even when we do our best to anticipate all the possible outcomes, new processes can cause unexpected ripples impacting our team or customers in surprising ways. As you introduce the change, ensure you are available to answer questions or address unexpected effects of the new procedure. Check in regularly with your team members to see what’s working and address any concerns or questions they may have. 4. Evaluate the Results of the Change. Sometimes, change has quantifiable results with numbers that tell the story of its success or challenges. At other times, you’ll have to gather information from your team and customers about how the new process impacts them and addresses the issues that prompted the change. Consider your criteria for success. What was your highest priority outcome? Did the change make it possible to achieve that outcome? What has improved as a result of this change? If not, what new information have you learned [...]

By |2024-03-27T17:02:00-04:00March 27th, 2024|Leadership Tips|Comments Off on 4 Steps to Introduce Change Successfully
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3 Ways to Boost Confidence and Happiness by Moving Your Body

3 Ways to Boost Confidence and Happiness by Moving Your Body Nonverbal communication, such as body language, can be a powerful tool to communicate with others, but did you know your body language can change the conversation in your own brain? Your body reacts to your thoughts and emotions in predictable ways, smiling when you feel happy or grimacing when you stub your toe. What we don’t often realize is that the communication from brain to body that creates body language can work the opposite way, too. In other words, you can flex your muscles, change the position of your body, and boost your own mood. Here are 3 ways to increase your happiness with your body language right now. 1. Smile: Your Happiness Superpower When you smile, the tiny muscles in your face do some serious heavy lifting. According to Stanford research scientist Nicholas Coles, smiling actually sends signals to your brain to boost your happiness. It helps you recall positive experiences and feel greater joy when someone shares a funny story, for example. What’s even more interesting is that you can “hack your brain” because this works even when you don’t already feel happy. Try it next time you reach a low-energy moment in your day. Flex those happiness muscles—smile—and note the changes in your mood. Feel better? Smiles are contagious, too. What better way to spread happiness than to share a smile with someone else? 2. Boost Your Confidence with Power Poses Smiling isn’t the only way to signal our brains to boost our mood or change our feelings. Our brains also react to our posture and the position of our bodies. Social psychologist Amy Cuddy says poses that open the body, like what’s been termed the “Wonder Woman or Superman Pose”—standing with feet slightly apart and hands on hips—make us feel more powerful. Try standing in a “power pose” for two minutes before a challenging meeting or social situation that would usually make you anxious. Note the difference in how you feel. 3. Become a Mirror to connect with others Building strong relationships is one of the keys to being happy. You can use body language to connect with others. Your body language signals alertness, engagement, and understanding of a conversation. Using eye contact and angling your upper body toward the speaker are good ways to communicate that you’re listening. You can also subtly mirror the speaker’s body language. What’s the energy level of the person speaking to you? Try matching that energy as you listen to them talk. For example, if they have a relaxed posture, relax yours as well. Quick tip: don’t overdo your mirroring, remain yourself to remain authentic. Learn About the Connection Between Happiness and Performance The benefits of boosting your happiness extend over nearly every part of your life. Better happiness can increase the quality of your relationships, health, and work productivity. Learn more about boosting happiness at work in our Happiness and Performance session. We’ll teach you key strategies to [...]

By |2024-02-27T19:31:16-04:00February 27th, 2024|Happiness Tips, Leadership Tips|Comments Off on 3 Ways to Boost Confidence and Happiness by Moving Your Body
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Using Personality Profiles to Boost Growth

Using Personality Profiles to Boost Growth A personality profile is one of the most powerful tools to help you understand your strengths, preferences, and/or traits that come less comfortably or naturally to you and your team. These profiles can help you and your team members understand your natural talents, communication, and work styles, as well as identify blindspots and development opportunities for better collaboration. While this information mainly focuses on identifying and using our talents, it can also shed light on the source of misunderstandings, help pinpoint the team's unmet needs, and offer insight on leveraging growth opportunities. Here are some ways you can use personality profiles to optimize teamwork. 1. Helps Us Understand Individual Needs. A personality profile, such as the DISC profile, allows teammates to see how their values and traits impact how they relate to their role in the team. This might help explain why we have different approaches and expectations. For example, if one team member prefers using frank and direct communication and their colleague values tact, maintaining harmony, and using gentle words. Both approaches to feedback are valuable, and pairing these two teammates together to practice feedback may help them learn to give balanced feedback that's candid and gentle. 2. Celebrates Diversity. While it might sometimes feel tempting to build a team of people just like us, what we miss when we do that are the vast benefits of creativity and out-of-the-box thinking that result from mixing things up and valuing perspectives different from our own. This is one of the reasons we should be careful if we offer a personality profile as part of an onboarding process or for a team-building session. These profiles aren't meant to judge or limit the abilities of team members. For example, it would be silly to route all new hires who are extroverts to a sales team, and all introverts to data entry positions. While personality profiles offer clues about a person's preferences and traits, they don't exhaustively define the person. Instead, they're a tool to help us understand how to work well together and identify growth opportunities. 3. Boosts Growth and Productivity for All. A personality profile can help you understand what environment and leadership style will allow you and your team members to be the most productive and happy. Would your team benefit from an open, collaborative workspace, or do they work best in a quiet setting with few interruptions? Understanding this can help you learn to balance the team's needs, which may mean alternating periods of quiet with collaborative meetings. Understanding your personality can also help you see the potential areas for growth and understand who might be a good mentor or "buddy" by sharing and using a strength you may not have. A very organized employee can offer strategies or tips to help you boost your organizational skills. A team member with strong tactfulness could serve as a sounding board, helping you refine your candid feedback to be tactful but direct. When we find [...]

By |2024-02-06T10:55:57-04:00February 6th, 2024|Leadership Tips|Comments Off on Using Personality Profiles to Boost Growth
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3 Ways to Find Your Work-Life Balance This Year

3 Ways to Find Your Work-Life Balance This New Year Some of the most common New Year’s resolutions boil down to establishing a sustainable work-life balance. Whether you’ve set fitness, health, or financial goals, they become much more achievable when your lifestyle balances work and personal time. Work-life balance means something different to everyone. First, define what is important for YOU. Next, whatever resolutions you’ve set, we recommend that you make it a point to prioritize your work-life balance this new year. Here are three ways you can do that. 1. Be Realistic. Setting a goal to achieve a good work-life balance doesn’t mean getting it perfect. In fact, not only is a perfect work-life balance not ongoingly achievable but if you make perfection your criteria for success, the most significant thing you’ll most likely increase is your frustration. Instead, be realistic. How much flexibility do you have in your daily or weekly schedule? Does it make sense to work more hours on specific days so you can prioritize personal activities on different days? Health experts will tell you that having a healthy diet doesn’t mean you eat all the healthy foods daily. Instead, what you consume over a few weeks or a month creates a well-balanced diet. I personally love the 80/20 principle… I eat whole, organic, fresh food 80% of the time and “have fun foods” 20% of the time…The same applies to a work-life balance. Think of your time in terms of a week, two weeks, or a month, and look at where you’re out of balance in that timeframe. 2. Make Time to Unplug. At KCC, we love Anne Lamott’s quote: “Almost everything will work again if you unplug it for a few minutes, including you.” Set aside some time each week to put aside your phone and email. A morning, an hour, whatever suits your schedule. Give yourself a break from your screens and engage with your surroundings in other ways. If the weather is good, walk along a pretty street or in a lovely park. Enjoy time with your pet. People-watch at a coffee shop. Give your brain some time to slow down. Don’t be discouraged if this is harder than you expect. It can be disconcerting to discover how often we reach for our devices, even when we don’t need to. Set a timer and stick to your screen-free plans. Teaching your body to take a break will allow you to be more focused and energized when it’s time to work again. 3. Plan a Vacation. In my book 21 Days to Happiness, I mention how spending on experiences is usually more beneficial than spending on “things.” Why? Because there are 3 fun phases: phase 1 – planning; phase 2 – enjoying the experience; and phase 3 – remembering! So, now is the perfect time to start thinking about and planning a trip for later in the year. By doing the research now, you allow time to adjust your budget to have the [...]

By |2024-01-10T18:28:29-04:00January 10th, 2024|Happiness Tips|Comments Off on 3 Ways to Find Your Work-Life Balance This Year
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’Tis the Season for Employee Recognition and Appreciation

’Tis the Season for Employee Recognition and Appreciation As we near the year's end, we reflect on its many highs and lows. The year may have brought unexpected hardships and losses along with successes and victories to celebrate. As we process and reflect, it’s important to remember the team who navigated the ups and downs of life this year and share with them the meaningful ways they contributed to helping us maneuver around setbacks and achieve our goals this year and to take a few moments to offer employee recognition and appreciation. The fact is, in our post-pandemic world, a little encouragement can go a long way. Forbes recently published an article detailing how employee recognition elevates employee loyalty (which, incidentally, has a significant impact on creating customer loyalty and business growth). It also creates a sense of purpose and belonging—knowing our work matters makes us feel like an essential part of a team. Here are 4 tips for recognition to keep in mind. 1. Acknowledge Challenges This may have been a challenging year, from economic changes to staffing issues, but your team has navigated these waters together. It’s okay to acknowledge that there were rough patches and thank them for staying the course and leaning in to help the team reach the other side. No matter what your team faced this year, you met it together, and now you stand on the other side, looking back at the year together. Acknowledging that you asked team members to go above and beyond or saw them handle unexpected challenges shows that those contributions matter and serve an essential purpose. 2. Recognize Individual Contributions Take some time (put it on your calendar if need be) to think over your team’s performance this past year. Are there instances when a team member’s new idea increased efficacy or workflow? Who went above and beyond when deadlines loomed? Is there someone who stepped up when challenges arose? Offering team members a Christmas bonus or raise is a wonderful way to show appreciation, but if you don’t have the resources to do this, offering employee recognition and appreciation is another powerful way to let your team know you appreciate them. You might write and hand out individual holiday cards or make a point to speak to your team, sharing with them examples of how their contribution to the team positively impacted the company and met a need you had. Make sure your feedback is specific and inclusive. 3. Celebrate Successes Take advantage of the holiday season to create a celebration of your own. Take time to celebrate your team’s successes this year. This doesn’t have to be a huge event, just something celebratory and above the ordinary. It can be as simple as calling a team meeting and providing donuts and coffee for everyone. At the same time, you take the opportunity to recap the team’s high notes and successes or as fancy as a catered lunch or party at a lovely venue. Any of these [...]

By |2024-01-08T10:46:32-04:00December 18th, 2023|Leadership Tips|Comments Off on ’Tis the Season for Employee Recognition and Appreciation
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How Gratitude in Relationships Boosts Joy

How Gratitude in Relationships Boosts Joy “Practicing gratitude invites joy into our lives.” – Dr. Brene Brown, PhD, LMSW The relationship between joy and gratitude is a powerful one. We’ve talked before about the incredibly positive impact a gratitude practice can have on our personal happiness. This year, as we head into the holiday season, let’s talk about the effect of gratitude on our relationship happiness. 1. Reminds Us of the Value of Our Relationships It may be an old habit to say thank you to your partner, friends, or family members when they do something for you but taking a moment to think about how their actions affect you and what it says about who they are will help you mine more joy. When someone notices you struggling to carry bags of groceries and steps in to hold a door or help carry the bags, it means they are paying attention to our needs. What a blessing it is to have someone who notices our needs and takes action to meet them, even in small ways. 2. Helps Us Turn Our Gratitude into Action When we take note of our feelings of gratitude for the people in our lives, we start to become more aware of their needs. We start to notice the ways we can show our appreciation to them. This doesn’t mean having to create a grand gesture. Kind words and small favors are powerful ways to show our gratitude to others. And they matter. And what happens when we do something that generates gratitude in someone else? Joy blooms for us, too. 3. Allows Us to Believe the Best It’s much easier to overlook small inconveniences or challenging exchanges when we have a full reserve of gratitude in ourselves. Those moments that generated gratitude—the kitchen your family helped clean up or the favorite coffee someone grabbed for you the morning after a long night—make it easier to overlook the next time someone forgets to meet a responsibility or has a grouchy morning. The gratitude memories make it easier to remember that our friend or family member is more than this momentary, disappointing situation. Their character is more easily defined by the positive ways they connect with us in our lives, which is another way gratitude in relationships boosts joy. 4. Motivates Us to Keep Our Relationships One of the amazing things we learn from research about gratitude in relationships is that gratitude is a powerful predictor of whether the relationship will last. Romantic relationships in which people feel little gratitude toward one another are less likely to last long-term. Relationships with the highest levels of gratitude between people are much more likely to last. That alone is a powerful statement, and it makes a lot of sense. When we’re in relationships in which people feel gratitude for us, we feel valued and great about ourselves. When we’re in relationships in which we express gratitude, we experience more happiness. Looking at it that way, it’s easy to [...]

By |2023-11-15T19:31:48-04:00November 15th, 2023|Happiness Tips|Comments Off on How Gratitude in Relationships Boosts Joy
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4 Ways to Create a Collaborative Team Culture

4 Ways to Create a Collaborative Team Culture Oliver Wendell Holmes once said, “Many ideas grow better when transplanted into another mind than the one where they sprang up.” It’s one of the best serendipitous qualities of a collaborative group. What began as an ordinary or half-impossible idea can round a brainstorming circle and become a genius solution in the hands of a collaborative team. Creating a collaborative team may take a little effort, but the rewards the team receives are more than worth the investment. Here are 4 ways to create a collaborative team culture. 1. Encourage Open-mindedness and Respect The first rule of creating a collaborative team is that the team must be a safe place to speak up. If team members can’t openly share their ideas, even the bad ones, they’ll withdraw from the discussion. Not only will you miss out on valuable input (even a bad idea can spark a trail of ideas that lead to a good one), but you’ll also miss out on something even more critical: engagement from your team members. Set the expectation of respect and make team meetings a safe space for new ideas. Set an example in the way you relate to the group. If someone shares an opinion that won’t work, thank them for their contribution. If you see team members speak down to one another, redirect the conversation, take the person aside privately, and encourage them to work on their open-mindedness. 2. Focus on Meaningful Priorities People can only focus on a few goals at a time, so limit the team’s focus to three or fewer specific goals at a time. Decide on a few inspiring and meaningful goals as a team. Make sure every team member understands how they can contribute and how achieving these goals impacts/benefits them. Set in motion an action plan and start tracking the team’s progress. 3. Get Everyone Involved in Problem-Solving Give your team a chance to build rapport with one another by involving them in team problem-solving tasks. This allows them to listen to each other and brainstorm together. It also helps get buy-in and builds engagement in the solutions the team devises. Ideally, don’t try to rush things. Whenever possible, let the discussion proceed until a consensus is reached. This can take time, but it allows everyone the chance to be heard. It will enable people to disagree and change course or forge meaningful compromises, which generates buy-in, a must-have in creating a collaborative team. 4. Invest in Your Team’s Development A team that advances in skills, advances their goals, and finds greater success. How will coaching or training add value to your team as a whole? How do development skills benefit individual team members? Investing in your team’s growth, both personally and as a whole, shows your team you care about their career growth. Providing that support can help reduce attrition and boost team members’ motivation at work. Get the Best from Your Employees Are you getting the most [...]

By |2023-10-30T10:49:29-04:00October 30th, 2023|Leadership Tips|Comments Off on 4 Ways to Create a Collaborative Team Culture
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3 Steps to Use the Pygmalion Effect for Performance

3 Steps to Use the Pygmalion Effect for Performance Employee productivity depends on effective performance management. The best managers use a combination of strategies to draw upon the full potential of their team and get consistent top-performing results. How do they do this? One powerful tool great leaders use to optimize performance is motivation. The Pygmalion effect explains how and why setting high expectations for employees yields excellent results. Here’s how to use the Pygmalion effect to optimize performance among your employees in 3 steps. What is the Pygmalion effect? The principle is simple. People tend to perform to our expectations, like a self-fulfilling prophecy. When we have high expectations, they perform better. When we have low expectations of people, they often perform below their capability. 1. Define Your Expectations Take a moment and think about each member of your team. Think about each person and your performance expectations. Do you think this person is capable of learning new tasks easily? Can they complete more than the tasks they’re given now? Do you have low or high expectations for this person? How well do you think they’re aware of your expectations? As you evaluate your expectations, also consider whether they’re realistic. Having high expectations of your employees only works when those expectations are achievable. If you set your expectations too high, the team may give up before they’ve even had a chance of success because they feel the target is impossible to reach. In summary, when you set expectations, think positively, but don’t depend on the power of positive thinking. 2. Boost Communication and Positive Feedback How do you communicate your expectations to your team? In life and work, communication determines so many outcomes. Remember that communication isn’t only the words you say. Sometimes, what’s unsaid speaks much more loudly. For example, when a manager is distant and uncommunicative, their team often assumes they are uninterested and have low expectations of their team. The fix is simple. When you see your team doing a good job, notice it and tell them. Don’t assume your appreciation is apparent. Make sure you’ve communicated it to your team. 3. Lead with Self-Confidence and Develop Yourself One of the critical factors that determines how successful employees are is the confidence level of their management. Do you believe you can coach and support your team? Do you believe in your abilities as their leader to achieve high performance? Are you using your full potential and investing in your own development? If not, what’s holding you back? Identify the barriers and find ways to remove them. Do you need more support from a coach or mentor? Ask for the help you need. It might be as simple as that. Are you lacking in a particular area of expertise? Find a way to get the training that will help you round out your leadership abilities and boost your confidence in yourself. Get the Best from Your Employees Are you getting the most from your team? Learn key [...]

By |2023-11-24T19:14:34-04:00September 11th, 2023|Leadership Tips|Comments Off on 3 Steps to Use the Pygmalion Effect for Performance
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4 Reasons to Be Assertive at Work

4 Reasons to Be Assertive at Work Being assertive at work means voicing your opinions and ideas with confidence. Assertiveness helps us set boundaries and ask for what we need without being rude or combative. Communicating assertively increases job satisfaction and creates win-win situations with our coworkers. It also allows us to recognize our feelings and build honest relationships with teammates. Here are 4 more reasons to use assertive communication at work. 1. Keeps the Focus on Your Idea, Not You One common problem we face at work is thinking we’ve communicated an idea more effectively than we actually have. For instance, if you share an idea in a meeting or email, and the tone is too soft, your comment may get lost in the conversation. Your teammates may not recognize that you’re asking for or proposing something. On the other hand, if you pitch an idea too forcefully, the idea gets lost as people react more to your delivery than the idea itself. Assertive communication uses clear, direct speech to explain an idea, allowing the idea to hold centerstage for discussion. 2. Gives You a Sense of Empowerment Assertive communication provides you with tools to make your needs heard. It helps you zero in on what you will and will not do so that you can state that clearly. Setting boundaries offers you a sense of control and autonomy. That sense of empowerment makes a big difference in your happiness and resilience at work. 3. Helps You Earn Respect One of the critical components governing the level of respect you have at work is how often you do what you said you’d do in the time you promised to do it. Here’s where assertiveness comes in. If you cannot ask for the resources you need to complete your work, it won’t get done. Assertive communication gives you a vehicle to ask for those resources and clearly state what you can do so the team can plan accordingly and count on your contributions. Assertive communication also helps those in leadership to set priorities and expectations so that team members know which tasks to focus on and what to do if they encounter problems. 4. Reduces Stress No one likes feeling unheard or as though their needs never make the priority list. It’s true in family relationships, and it’s true on the job, too. If you feel unheard as a leader or team member, assertive communication can help you break through that wall. Learning to speak up and state what you need firmly and clearly allows your coworkers to adjust their expectations and offer the support that helps the whole team succeed. Knowing you have a path to being heard reduces stress and ensures you have a safety net in your ability to speak up. Expert Training on Assertiveness at Work Mastering the balance of speaking assertively without being rude can be tricky, but it’s a skill worth learning. Our Assertiveness workshop teaches communication and conflict resolution styles and how to [...]

By |2023-11-24T19:16:33-04:00August 9th, 2023|Leadership Tips|Comments Off on 4 Reasons to Be Assertive at Work
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5 Ways to Increase Happiness in Your Employees

5 Ways to Increase Happiness in Your Employees Happiness at work is essential to today’s workforce. What’s especially great is the fact that happiness in your employees creates benefits for the company they work for, too. Happier employees complete their work faster and are more creative. They’re also less likely to quit their jobs, even if they’re offered more money somewhere else, according to this analysis from Gallup. Having happy employees doesn’t happen by accident; it doesn’t simply mean hiring people with a positive attitude. Fostering and maintaining happiness in your employees is a deliberate effort. Here are 5 ways you can create a work environment that increases employee happiness and delivers the benefits of a happy crew to you. 1. Set the Example of Happiness Start your day on a positive note. Think about something you’re looking forward to doing or experiencing at work today. Smile and greet your team members, and be as genuine as possible. Smiles, like happiness, are contagious, foster open communication, and help to lift the mood of the people you encounter. 2. Show Appreciation Make a point to recognize a job well done on a regular basis. The simple act of saying thank you and taking note of a team member doing well not only boosts their confidence and self-esteem but also sends a message to the other team members that you’re engaged and you notice their work. 3. Be Flexible Whenever Possible Offering employees choices about where and how they accomplish their work gives them a sense of control. Allowing them to choose their hours and break times also promotes a sustainable work-life balance and means they will be more focused and productive during the time they’ve set aside to work. 4. Create Comfortable Collaboration Spaces Having a comfortable in-person or virtual break room is a significant benefit for your team. It creates a space where employees can disconnect from work for a few moments and mentally reset, and it provides a space where team members can collaborate, solve problems, and build relationships—all activities that benefit the health and happiness of the whole team. 5. Communicate with Transparency What’s your vision for your team? How do your team members contribute to that vision? What are they doing that’s making a difference in the world? Talk to your employees about your organization’s bigger picture and how their work contributes to the overall goals. Giving them this insight helps them feel significant and invested in the outcome of their work. Expert Training on Happiness at Work It is not difficult to be happy at work and foster happiness in your employees. You simply need to know the guiding principles. Our Happiness and Performance workshop teaches the variables most often correlated with happiness, including the role of work itself. Deepen your understanding of what promotes job satisfaction and dissatisfaction and what to do for team members who want to be happy or happier. Contact us today to set up a training session on Happiness and Performance [...]

By |2023-11-24T19:17:28-04:00June 30th, 2023|Happiness Tips, Leadership Tips|Comments Off on 5 Ways to Increase Happiness in Your Employees
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