Making Decisions with the Six Hat Method

Making Decisions Using the Six Hats Method Most of our decisions are made quickly and unconsciously. Once a decision is made, we often engage our analytical brain to search for data that supports our choice, creating the illusion of a rational decision-making process. Making sound decisions can be challenging and even stressful. Therefore, it's beneficial to learn new decision-making techniques rather than relying on old patterns and habits. One excellent tool for decision-making and problem-solving is the Six Thinking Hats created by Edward de Bono. The Six Hats method encourages parallel thinking and communication in a group. This reduces conflict by keeping the team focused on one aspect of a situation or problem at a time. Each “hat” represents a different style of thinking. Moving methodically through each different style leads us to consider a problem from multiple angles and fosters more balanced, comprehensive decision-making. Here’s how to use the Six Hats to separate your thoughts into distinct categories. 1. White Hat (Information) Put on the White Hat to tackle a decision through objective thinking and focus on the facts, data, and information. While your team looks at a decision with the White Hat approach, avoid the temptation to interpret data or include opinions. Ask your team to examine questions like, what information is available? What are the facts? What do we need to know? 2. Red Hat (Emotions) Put on the Red Hat and listen to your emotions as you think through a problem. Channel your inner Obi-Wan Kenobi and trust your feelings. What does your gut say? What emotions come up as you think about the decision you face? How do you feel about the options? 3. Black Hat (Critical Thinking) Put on the Black Hat and explore the potential problems that may arise with the decision your team faces. What might go wrong? What are the risks? Make critical judgments. Where might the proverbial wheels come off? Why might the potential solutions to your problem not work? 4. Yellow Hat (Optimism) Put on the Yellow Hat and think positively. Look for the benefits and opportunities each outcome may bring. List the reasons this idea is worth pursuing. What good outcomes can we achieve? How can these choices benefit the group or organization? 5. Green Hat (Creativity) Put on the Green Hat and get your creative juices flowing. Brainstorm potential solutions. Think outside the box. When your team wears the Green Hat, no idea is a bad idea. You never know what will spark a great solution or alternative course of action. 6. Blue Hat (Process) Put on the Blue Hat to organize your thinking. Use the Blue Hat to step back and look at the process as a whole. This is the time to set goals for your team and summarize outcomes. Ask questions like, what is the next step? How can we organize our thinking? Learn How to Make Great Decisions Making complex decisions is one of life’s toughest tasks. The great news is that there [...]

By |2024-06-18T11:26:24-04:00June 18th, 2024|Leadership Tips|Comments Off on Making Decisions with the Six Hat Method
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5 Ways to Influence People at Work

5 Ways to Influence People at Work Influencing people effectively at work is very important for various reasons. It helps you promote your ideas and achieve your goals and is critical for leadership development and career advancement. For some individuals, having influence may seem like an innate trait that cannot be learned. However, the truth is that anyone can develop influence with others. Like any other skill, it just requires a bit of learning and practice. Here are 5 ways to influence people at work. 1. Establish Credibility. Take some time to think about your experiences, education, and passions. Identify the areas where you feel most knowledgeable and skilled. Share your expertise and opinions in those fields to establish credibility. Remember, credibility also involves acknowledging when someone else knows more than you do and being willing to defer to their expertise. 2. Listen First and Be Curious. When people feel heard, understood, and respected, it fosters a positive work environment. In a culture of open communication, where ideas are valued, everyone feels empowered to contribute. Listening to others builds trust, a necessary component of influence. Therefore, before making yourself heard, take the time to listen and understand what others are saying and what’s important to them. Be genuinely curious and interested. Additionally, it's essential to connect your ideas with their needs to make sure that your contribution is valuable. 3. Be Flexible. Remaining flexible is crucial in persuasion as it allows us to adapt our approach to different situations and individuals' needs, increasing the likelihood of success. By being open-minded and willing to adjust our strategies based on feedback and new information, we can build stronger connections and achieve more effective outcomes. 4. Show Initiative. Have a good idea? Spot a solution that may have been overlooked? Speak up and step forward to help implement your ideas. Good leadership fosters influence, and being willing to step forward with a solutions-oriented attitude helps build people’s confidence in you. 5. Build Connections. The key differences between influence and manipulation lie in your intent. Influence involves shaping others’ behavior with integrity, transparency, and respect whereas manipulation involves exploitation and disregard for the well-being of others in pursuit of our individual goals. Building genuine connections demonstrates respect and promotes team well-being. Understanding team members' goals, needs, and expertise positions the entire team for success. Increase Your Influence Individuals who can effectively influence others tend to excel in their careers. Whether it's persuading clients, negotiating with stakeholders, or leading projects, influence skills are highly valued in professional settings. Training sessions can enhance your skills and help you achieve more with others. Our Persuasion, Influence and Political training session presents techniques to adapt to different personalities and situations in order to maximize your impact on those around you. Contact us today to learn more.

By |2024-04-29T10:42:00-04:00April 29th, 2024|Leadership Tips|Comments Off on 5 Ways to Influence People at Work
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4 Steps to Introduce Change Successfully

4 Steps to Introduce Change Successfully Introducing change successfully doesn’t happen by accident. Gartner, a research and advisory group, estimates that only about 34 percent of change is successfully implemented, with an additional 16 percent reporting mixed results. Those aren’t the best odds. Using a little organization and some other vital strategies will boost your likelihood of being among the 34 percent who report success with implementing changes on their team. Here are 4 steps to introduce change successfully. 1. Acknowledge the Need for Change. The first step in introducing a change is understanding why it is necessary. What issue will a change improve? What happens if the problem remains unaddressed? Most importantly, how does the change impact the individuals on your team? Remember, people will always want to know the “WIIFM”… What’s In It For Me? Many people find themselves intimidated by big changes. Change is risk; it feels unpredictable. Giving up the comfort of a routine can be hard. Understanding the need for change helps you communicate to your team why the new idea is positive. If your team has a clear vision of how a new practice will benefit them, they will be more likely to support it. Gaining that support is a critical component that will determine whether your change is successful. 2. Create a Plan with Your Team. Once your team clearly understands the reason for the change, it’s time to craft a plan. What are you asking your team to do differently? How will they accomplish these new tasks? If support and/or training is necessary, when and how will that take place? Map out a process for implementing the new procedure with them. If you involve them in the planning, it becomes “our change” instead of “your change”. Together, consider the team’s overall calendar as you decide when the change will occur. For example, it may make more sense to postpone a change for a short time if key team members will be out of the office on vacation or are nearing a critical deadline. 3. Implement the Change. Even when we do our best to anticipate all the possible outcomes, new processes can cause unexpected ripples impacting our team or customers in surprising ways. As you introduce the change, ensure you are available to answer questions or address unexpected effects of the new procedure. Check in regularly with your team members to see what’s working and address any concerns or questions they may have. 4. Evaluate the Results of the Change. Sometimes, change has quantifiable results with numbers that tell the story of its success or challenges. At other times, you’ll have to gather information from your team and customers about how the new process impacts them and addresses the issues that prompted the change. Consider your criteria for success. What was your highest priority outcome? Did the change make it possible to achieve that outcome? What has improved as a result of this change? If not, what new information have you learned [...]

By |2024-03-27T17:02:00-04:00March 27th, 2024|Leadership Tips|Comments Off on 4 Steps to Introduce Change Successfully
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3 Steps to Use the Pygmalion Effect for Performance

3 Steps to Use the Pygmalion Effect for Performance Employee productivity depends on effective performance management. The best managers use a combination of strategies to draw upon the full potential of their team and get consistent top-performing results. How do they do this? One powerful tool great leaders use to optimize performance is motivation. The Pygmalion effect explains how and why setting high expectations for employees yields excellent results. Here’s how to use the Pygmalion effect to optimize performance among your employees in 3 steps. What is the Pygmalion effect? The principle is simple. People tend to perform to our expectations, like a self-fulfilling prophecy. When we have high expectations, they perform better. When we have low expectations of people, they often perform below their capability. 1. Define Your Expectations Take a moment and think about each member of your team. Think about each person and your performance expectations. Do you think this person is capable of learning new tasks easily? Can they complete more than the tasks they’re given now? Do you have low or high expectations for this person? How well do you think they’re aware of your expectations? As you evaluate your expectations, also consider whether they’re realistic. Having high expectations of your employees only works when those expectations are achievable. If you set your expectations too high, the team may give up before they’ve even had a chance of success because they feel the target is impossible to reach. In summary, when you set expectations, think positively, but don’t depend on the power of positive thinking. 2. Boost Communication and Positive Feedback How do you communicate your expectations to your team? In life and work, communication determines so many outcomes. Remember that communication isn’t only the words you say. Sometimes, what’s unsaid speaks much more loudly. For example, when a manager is distant and uncommunicative, their team often assumes they are uninterested and have low expectations of their team. The fix is simple. When you see your team doing a good job, notice it and tell them. Don’t assume your appreciation is apparent. Make sure you’ve communicated it to your team. 3. Lead with Self-Confidence and Develop Yourself One of the critical factors that determines how successful employees are is the confidence level of their management. Do you believe you can coach and support your team? Do you believe in your abilities as their leader to achieve high performance? Are you using your full potential and investing in your own development? If not, what’s holding you back? Identify the barriers and find ways to remove them. Do you need more support from a coach or mentor? Ask for the help you need. It might be as simple as that. Are you lacking in a particular area of expertise? Find a way to get the training that will help you round out your leadership abilities and boost your confidence in yourself. Get the Best from Your Employees Are you getting the most from your team? Learn key [...]

By |2023-11-24T19:14:34-04:00September 11th, 2023|Leadership Tips|Comments Off on 3 Steps to Use the Pygmalion Effect for Performance
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5 Ways to Increase Happiness in Your Employees

5 Ways to Increase Happiness in Your Employees Happiness at work is essential to today’s workforce. What’s especially great is the fact that happiness in your employees creates benefits for the company they work for, too. Happier employees complete their work faster and are more creative. They’re also less likely to quit their jobs, even if they’re offered more money somewhere else, according to this analysis from Gallup. Having happy employees doesn’t happen by accident; it doesn’t simply mean hiring people with a positive attitude. Fostering and maintaining happiness in your employees is a deliberate effort. Here are 5 ways you can create a work environment that increases employee happiness and delivers the benefits of a happy crew to you. 1. Set the Example of Happiness Start your day on a positive note. Think about something you’re looking forward to doing or experiencing at work today. Smile and greet your team members, and be as genuine as possible. Smiles, like happiness, are contagious, foster open communication, and help to lift the mood of the people you encounter. 2. Show Appreciation Make a point to recognize a job well done on a regular basis. The simple act of saying thank you and taking note of a team member doing well not only boosts their confidence and self-esteem but also sends a message to the other team members that you’re engaged and you notice their work. 3. Be Flexible Whenever Possible Offering employees choices about where and how they accomplish their work gives them a sense of control. Allowing them to choose their hours and break times also promotes a sustainable work-life balance and means they will be more focused and productive during the time they’ve set aside to work. 4. Create Comfortable Collaboration Spaces Having a comfortable in-person or virtual break room is a significant benefit for your team. It creates a space where employees can disconnect from work for a few moments and mentally reset, and it provides a space where team members can collaborate, solve problems, and build relationships—all activities that benefit the health and happiness of the whole team. 5. Communicate with Transparency What’s your vision for your team? How do your team members contribute to that vision? What are they doing that’s making a difference in the world? Talk to your employees about your organization’s bigger picture and how their work contributes to the overall goals. Giving them this insight helps them feel significant and invested in the outcome of their work. Expert Training on Happiness at Work It is not difficult to be happy at work and foster happiness in your employees. You simply need to know the guiding principles. Our Happiness and Performance workshop teaches the variables most often correlated with happiness, including the role of work itself. Deepen your understanding of what promotes job satisfaction and dissatisfaction and what to do for team members who want to be happy or happier. Contact us today to set up a training session on Happiness and Performance [...]

By |2023-11-24T19:17:28-04:00June 30th, 2023|Happiness Tips, Leadership Tips|Comments Off on 5 Ways to Increase Happiness in Your Employees
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Emotional Intelligence: 4 Ways to Build Your Self-Awareness Skills

Emotional Intelligence: 4 Ways to Build Your Self-Awareness Skills The core of great leadership is understanding people. It’s understanding how to motivate them, how to find their strengths and harness them for your team. One powerful tool leaders use in effectively motivating and communicating with their teams is emotional intelligence. This is the skillset that helps leaders read the room and change their approach based on the kind of feedback or direction their team members need in the moment. One of the key pillars of emotional intelligence is self-reflection and self-awareness. Counter to what you may be thinking, the way to get better at self-reflection isn’t through introspection. When we rely only on our perceptions of ourselves, we often get it wrong. Why? We have a tendency to be our own blind spots. We already know and understand our own perspective, but what’s missing, without the input from others, is how what we say and the way we say it makes them feel. Though we may have meant something as a straightforward statement of fact, it may have come across like a cutting insult depending on our timing and facial expression as we delivered this information. When we ask for feedback from others, it helps us to fill in those blind spots. It gives us new information to consider, and it helps us understand the gap between what we tried to express and the message others received. Here are 4 ways to build better self-awareness and boost your emotional intelligence. 1. Choose Feedback Givers Who Can Afford to Be Honest Flattery isn’t honest feedback, and it certainly won’t be helpful in allowing you to build accurate perceptions of yourself. So, who do you ask for feedback? Ideally, you ask people who can afford to be honest. Choose people who don’t need something from you rather than people who are depending on your feedback on an employee review or a critical piece of a collaborative project. If you’re asking people to evaluate a specific situation, it’s best to ask someone who was actually in the room when it happened. That way their reaction isn’t impacted by your version of events, which will always be limited to your perspective. Ask multiple people. Your team members and the other people around you are not a monolith. One person might find a comment you made to be deeply offensive while someone else maybe didn’t even catch that you said it. Asking multiple people gives you the opportunity to spot a trend. If multiple people were uncomfortable with something you said or did, it’s likely a situation you need to take a look at again so you can accept responsibility for anything that was out of line. 2. Ask Open-ended Questions We’ve all had those conversations where someone asked a question in such a way that made it clear there was only one right answer. If you ask leading questions, you’re more likely to get biased answers. (You don’t think I was being too harsh [...]

By |2023-11-24T19:18:45-04:00May 15th, 2023|Happiness Tips, Leadership Tips|Comments Off on Emotional Intelligence: 4 Ways to Build Your Self-Awareness Skills
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4 Great Ways to Boost Your Interpersonal Communication Skills

4 Great Ways to Boost Your Interpersonal Communication Skills Interpersonal communication refers to the methods we use to communicate thoughts, feelings, and needs to other people. On the job, this includes things like reporting the status of a task we’re working on, asking for information for a task or job, and resolving conflict between team members. When we think about communication, we often think of the messages we’re sending out using words, such as our verbal or written communication, but interpersonal communication includes so much more than that. There are four types of interpersonal communication: verbal, non-verbal, listening, and written. We use all four types of communication daily, even in a single meeting! Here are 4 ways you can boost your interpersonal communication skills so you can more quickly understand others and be understood. 1. Practice Active Listening Active listening sounds basic, and it is quite simple: listening with the goal of understanding what someone is saying. That said, it’s easier said than done and most of us need to improve this, especially in our fast-paced world. It means listening without thinking of your response or forming rebuttals. It means using your body language to signal attentiveness. To make sure you are truly listening, make sure to make eye contact, focus by removing notifications and distractions. If possible, take notes and ask questions to show that you are present and interested. 2. Use Assertive Communication Using assertive communication means speaking in a respectful way that is clear and direct. “I” statements can help you strike the balance between being direct and respectful. For example, “I need more time to complete this task” is better than, “You didn’t give me enough time to finish.” Instead of using words like “should” and “could”, try rephrasing with more positive words like “will” and “want”. Not only is this better communication, but it will also give you more of a sense of empowerment. There’s a big difference between, “I should get most of my emails answered today,” and “I want to reply to my important emails. I will do this by tomorrow end of day.” 3. Check Your Body Language Nonverbal communication makes up a big part of our conversations, whether we consciously realize it or not. We look for clues in our listeners that show they’re paying attention, understand what we’re saying, and clues to help us assess how they feel about our ideas. We also read the body language of people as they’re speaking to us. Maintaining eye contact tells listeners that you’re speaking directly to them. Good posture communicates that you have confidence in what you’re saying. On the other hand, crossed arms or legs tend to signal discomfort or resistance to the ideas in discussion. Looking down or away from the people you’re speaking with suggests distraction or insecurity. Checking in with your body before and during a conversation can help you make sure your unspoken conversation matches the words you’re saying and signals your confidence and connection with your [...]

By |2023-03-24T12:01:30-04:00March 24th, 2023|Leadership Tips|Comments Off on 4 Great Ways to Boost Your Interpersonal Communication Skills
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4 Smart Ways to Get a Fresh Start

4 Smart Ways to Get a Fresh Start January is a perfect time to get a fresh start. You don’t have to set resolutions in order to give yourself a fresh start. All you need is a few minutes for a brief self-assessment and an open, curious mind. 1. Find Your Why Before setting any goals for this year, consider the reasons behind them. Your why may have to do with your professional life, or it may be more personal. You may enjoy the people you’re working with and find it rewarding to create an environment where you succeed together or you may just want to focus on you and improving your quality of life. Understanding why a goal matters to you personally helps keep you focused. It helps you keep what’s truly important to you front and center. Have you read “Find Your Why” by Simon Sinek? Having trouble putting your why into words? Consider journaling or talking with a friend, coach or mentor to get better clarity. 2. Set Clear Goals Once you understand your why, you can narrow in on what specific goals best support it. What small changes would mean the most in your life in the context of your why? Remember, concrete, specific goals are easier to complete because we can break them down into bite-sized, achievable steps. Having trouble breaking down your goal into intermediary steps? Not sure how to achieve it? We can help! Our coaching solutions offer you the mentorship you need, targeted specifically to your goals. 3. Share Your Goals When you announce and share your intentions you commit more…Talk to your boss or a team member about your goals for the year. You may want to set specific times to get together and discuss your progress. Perhaps this person can be another set of eyes and ears looking out for opportunities in the direction of your goal. Try to avoid creating a one-sided relationship that’s focused only on your needs and success. Instead, look for a symbiotic relationship, where you each have something to offer one another in terms of support and experience. 4. Invest in Yourself Make developing yourself a part of your goal. This might mean earning a new certification or degree, but it doesn’t have to. One of the easiest and most impactful ways to expand your knowledge is through reading. I just downloaded a new APP called Headway that gives me the opportunity to listen to an audiobook summary a day while talking my walk. Identify key areas you’d like to improve in your work processes and relationships. Find a book, workshop or conference that will give you the opportunity to acquire those skills. Another great development action-item can include attending workshops and seminars. For example, if you struggle with being more assertive, our workshop on The Secrets of Conflict Management will help you build that skill. Get a Fresh Start with These 24 Workshops KCC offers 24 different workshops and conferences to expand your expertise [...]

By |2023-03-24T12:01:53-04:00January 19th, 2023|Happiness Tips, Leadership Tips|Comments Off on 4 Smart Ways to Get a Fresh Start
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5 Tips for Energy and Stress Management

5 Tips for Energy and Stress Management No matter how positive your outlook and how zen your mindset, it’s impossible for any of us never to encounter stress or fatigue. Unfortunately, experiencing some stress and fatigue is part of life. In truth, they’re part of what make the days we have great energy or feel calm and at peace so wonderful. The best solution is having strategies for energy and stress management in our arsenal to help on difficult days. Here are 5 great tips for energy and stress management. 1. Adapt Rather than Avoid It can be tempting to avoid stressful situations or choices by putting them off as long as possible. Avoiding the most challenging task on our to-do list or postponing that meeting with a challenging person might feel good in the moment. What it does, though, is give us more time to fret over the event. Pushing a meeting or task toward the end of the day can also mean asking ourselves to tackle the task when our resources have already been depleted by other work. Instead, use your natural energy rhythm to your advantage. What time of day do you feel the most energized and sharp? Schedule your most difficult task or meeting at that time. Or, schedule it first thing in the day, so you can get it over with early and move on to easier tasks afterward. At KCC, we call this “eating the frog”…inspired by Mark Twain. 2. Schedule a Stress Session If you’re struggling to keep worries and stress from intruding into your day, try scheduling a thirty-minute block of time to allow yourself to focus on what’s bothering you. It may seem counter-intuitive, but research shows that this actually helps us table anxiety and stress at other times of the day. It means we know we’ll have a chance to process those thoughts and worries at a specified time. You might find journaling to be a helpful way to quantify the things causing you stress. Writing a list may also help you identify solutions or ways to cope with some of the stressors you encounter. 3. Sweat it Out Exercise is a great way to work through stress. It gets our bodies moving, burns some of that anxious energy, and increases blood-flow to our brains. When we exercise, we’re also focusing parts of our brains on physical activity. We’re focused on balance, coordination, and breath. This gives other parts of our brains a rest, which can break that hamster-wheel cycle we sometimes fall into. If you don’t like exercising, try finding an active hobby or class to participate in. Consider joining a dance class, community sports team, or martial arts program. The goal is to get your body moving and have fun doing it! 4. Pursue Balance Is your work-play balance off lately? When we get stressed, it’s easy to withdraw from recreational activities without realizing we’re doing so. Feeling starved for recreation? Consider taking a day or afternoon off. [...]

By |2023-03-24T12:02:58-04:00July 13th, 2022|Leadership Tips|Comments Off on 5 Tips for Energy and Stress Management
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5 Great Time and Priority Management Tips

5 Great Time and Priority Management Tips Effective time and priority management can make a huge difference in our effectiveness and ability to achieve critical goals. Taking on too many tasks or not having clearly outlined goals can make it difficult to actually be productive. Identifying your goals and limiting your daily to do list can help you get things done in a more focused, effective way. Deciding which tasks can be delegated or postponed helps ensure that you’re spending the bulk of your time on the things you need to do today. Time management is all about how to work smarter rather than harder. It’s how to be busy for the right reasons so that you can rest and relax at the end of the day. Priority management means deciding which tasks are the most urgent & important and require your specific abilities versus which things can wait or be delegated to another team member. Having a good understanding of both techniques will help you reach your goals and achieve the work-play balance we’re all looking for. Here are 5 great tips to boost your time and priority management skills today. 1. Identify Your Goals If you don’t know where you’re headed, you’ll probably never get there, right? No matter what industry you’re in, your company and your team should have quantifiable goals written down and communicated to all team members. When you understand how your role fits into the company’s goals, you’ll know how to be most effective at your position within the organization. 2. Set Reasonable Limits on Your Daily Tasks by Picking Your Frogs! How many tasks can you reasonably accomplish in a day? A lot of this depends on the kind of job you have and your ability to manage interruptions. If you don’t already, write a to-do list for yourself each morning with a few (no more than 5) tasks on it that you want to get done in a day. At KCC, we call these your “frogs”. Do a little bit of analysis. On average, how many tasks do you finish in a single day? Are there certain days you consistently get more or fewer tasks done? Maybe Mondays are meeting-heavy, so you usually only get to 1 or 2 other things, but you notice that Wednesdays tend to be your most productive days when you get 4 or 5 things done. Adjust your limits according to your own data. If you rarely, if ever, check more than 4 items off your to-do list in a day, set a new limit for yourself of only committing to 4 tasks per day. This will help reduce your stress level and help you set realistic goals and deadlines for yourself and your team. 3. Tackle Most Urgent and Important Tasks First As you look at your goals and assigned tasks for the month, week, and day, sort them by which tasks are the most to least urgent and most to least important. There are lots [...]

By |2022-02-15T18:25:41-04:00February 15th, 2022|Leadership Tips|Comments Off on 5 Great Time and Priority Management Tips
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